West Michigan-based cooperative CUSO, CU*Answers, recently enhanced the logout button for It’s Me 247 online banking by allowing credit unions more control over what pages members see when they log out of online banking. In the past when a member logged out, they would be directed back to the Online Banking Community page—the central login page with…
CU*Answers, a 100% credit union owned CUSO, headquartered in Grand Rapids, Michigan, is proud of its employees’ professional development and continues to promote employees within the company. CU*Answers focuses on building the careers of its employees, and promoting from within plays a major role in that process. When employees know that they will have opportunities…
CU*Answers, the 100% credit union-owned cooperative CUSO, added credit union defined “launch points” to its home banking product It’s Me 247 in the new 15.3 CU*BASE®, which arrived December 6th. CU*Answers will give the credit union the ability to add 24 launch points in 8 different areas of It’s Me 247. These links will provide…
The dedication to “Walking in the Member’s Shoes” or understanding the credit union member’s needs is an integral part of what makes CU*Answers a very unique company. The cooperative CUSO takes the concept of relating to credit union members one step further by encouraging employees to start credit union accounts, and become the member! Recently…
Two of CU*Answers’ internal teams, Lender*VP and Earnings Edge, have partnered together for a unique consulting engagement – the Management Tune-Up. The Lender*VP team consists of experts on all things lending related – consumer, indirect, real estate and collections. Earnings Edge is a team with an operational efficiency focus from strategies and configurations to the…
The Collections team, a division of CU*Answers Lender*VP, recently announced that it broke its previously held record for accounts serviced in a year. After having a banner year in 2014 with over 110,000 accounts worked, 2015 has already turned out over 118,000 accounts serviced. Jerry Collins, Collections Team Leader said, “We are seeing more large…
CU*Answers announced that this month’s “Tricks of the Trade” webinar will highlight the new native It’s Me 247 Bill Pay product with payment processing by Payveris. The thirty-minute training will cover answers to frequently-asked questions, videos, a feature comparison, as well as other resources to help clients learn more about the new bill pay solution. This webinar…
This month, CU*Answers has expanded its Business Continuity and Resilience team in an effort to enhance the operational resilience of the cuasterisk.com CUSO partner network and increase its capacity for serving the market with affordable, professional services designed to enable credit unions to more effectively achieve their compliance and recovery objectives. “Financial institutions today are…
CU*Answers, a West Michigan based Credit Union Service Organization, is dedicated to ensuring quality interactions with both credit union employees and members. The Organizational Resource Development team works together with seven client or member facing departments to monitor over 3.5% of the incoming calls each month. Together with each department manager the team listens for…
CU*Answers, the credit-union owned cooperative, recently announced the winner of its 2015 Debit Card contest. As part of CU*Overdrive, the CUSO’s low maintenance marketing package for credit unions, contests are run quarterly for two consecutive months as a way of gathering member email addresses or increasing enrollment in credit union services such as e-statements, bill…