West Michigan-based core data processor, CU*Answers, announced that Battle Creek Area Community Credit Union successfully converted to the CU*BASE data processing system in the first week of February. The credit union represents 1,900 members and $19.2 million in assets. Per a credit union representative, “Now we will be able to do a lot of things…
The CU*Answers Internet Retailer Support Center (IRSC), a new support desk for credit union virtual channel project managers, launched its first four Membership Application Process (MAP) sites this week for Honor Credit Union, Frankenmuth Credit Union, Pathways Financial Credit Union, and Element Federal Credit Union. The new membership application replaces the previous option, and is…
CU*Answers, a credit union-owned cooperative CUSO, recently announced the availability a free mobile app for its online banking product, It’s Me 247. The new mobile app acts as a home base for the member’s mobile banking experience, with easy access to online banking, the credit union’s website, branch locations and hours, and frequently asked questions.…
On January 27, 2016, CU*Answers, a 100% credit union-owned CUSO, held its 4th annual corporate “Continuity Awareness Day” as part of their business continuity awareness and training program to help strengthen preparedness levels and sharpen incident response capabilities across all business units. “On any given day, much of the attention is on technology and security;…
CU*Answers CFO Bob Frizzle and the Internal Audit team have been tasked with upgrading the records and information management program at the cooperatively-owned CUSO. This project will leverage the tools the CUSO provides to its clients for document imaging and retention. The Records Management strategy was approved by the Executive Team on January 13, 2016.…
CU*Answers said their recently announced partnership with Payveris, a next generation online mobile payments company, with a primary goal of delivering online banking and payment services to credit union members at a fraction of the cost, is quickly growing. Within the first two months of the official announcement, seventy-five credit unions have signed up for…
CU*Answers, a 100% credit union owned CUSO, has set the foundation for an exciting credit union membership application process (MAP) offered through It’s Me 247 Online and Mobile Banking. The application process allows for custom credit union branding, page layout, and selected color schemes. Multiple promotional sets can be delivered to target audiences at the…
CU*Answers celebrated the 50th edition of its “Tricks of the Trade” publication in January. This month’s publication featured resources to assist clients with learning more about the new It’s Me 247 Bill Pay (Payveris) solution CU*Answers is currently implementing at credit unions in its network. CU*Answers also announced that they are also celebrating the 25th…
CU*Answers has announced the publication and release of its 2016 Board Member Handbook. The handbook is developed annually and provided free to anyone with an interest in learning more about how the CU*Answers Board of Directors delivers the 7 Cooperative Principles to the forefront. As part of its goals for their board, the credit union-owned…
CU*Answers, headquartered in Grand Rapids, Michigan, recently announced the release of the 15th kit in the “Go Kit” Series. Similar to monthly subscription mail order programs, Go Kits are pre-packed marketing campaigns in a box. Each kit includes a variety of collateral materials designed to communicate strengths of credit unions and the benefits they bring…