Asterisk Intelligence, the data analytics and data warehousing team at CU*Answers, recently announced it is offering a new service designed to address the growing interest in NSF and Courtesy Pay fee programs. “In 2022, we have seen a noticeable increase in credit unions looking to analyze and understand the performance of their NSF and Courtesy…
Recently the Earnings Edge team has partnered with the team at Park City Credit Union to find more ways to allow members to use self-service features. One way to accomplish this was to implement text banking inquiries and transfers. This gives their members an easy way to keep an eye on their finances through their…
In mid-April, the Earnings Edge team hosted a webinar on the importance of Post-Release Validation to credit union partners. The team took the time to remind credit unions what it is and how they can and should get involved in the process. The following was covered: PRV from the Earnings Edge team is an extension…
Over the last couple months, the Earnings Edge team has worked with the team at Meijer Credit Union to implement an automated printed statement fee for their members. The teams reviewed what the goals were for the credit union to implement this new fee. Used CU*BASE to configure the settings based on credit union policies.…
The CU*Answers Conversions team converted over 7,900 members for Kaua’i FCU to the data processor’s CU*BASE® platform on April 1st. Kaua’i FCU, located in Lihue, Hawaii, converted from the Fiserv Portico platform. The $130M credit union has two member locations and represents the first credit union on Kaua’i island and third credit union in Hawaii…
CU*Answers announced it will be a Platinum Partner exhibitor at the NACUSO Network Conference to be held at Disney Yacht & Beach Club Resorts in Orlando, FL from April 25th – 28th. CU*Answers has extended an invitation to all clients attending to stop by the CU*Answers booth to learn more about its Servicer Edition product…
Citizens Federal Credit Union (Big Spring, TX) and Kaua’i Federal Credit Union (Lihue, HI) recently converted to CU*Answers Item Processing for their member check processing. As core CU*BASE clients, the credit unions will receive unlimited free member check image copies and free implementation of member check images to It’s Me 247, CU*Answers’ online banking platform.…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently completed a report which details all Client News communication series currently in rotation. This report, compiled by Writing Team Communications Coordinator Andrew MacMillan, accounts for all Client News communications that are sent with some degree of regularity. The report does not account for emails that are…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently completed a quarterly report for the volume of Client News emails delivered between the months of January and March of 2022. This report, compiled by Writing Team Communications Coordinator Andrew MacMillan, serves to highlight trends in the volume of Client News emails month-over-month, quarter-over-quarter, and year-over-year.…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently created a report detailing all Client News communications in the “Did You Know?” series. Launched by Technical Writer Alycia Meyers in 2020, the Did You Know? email series spotlights helpful hints and tips on ways that credit union staff can make the most of CU*BASE tools.…