CU*Answers Item Processing, in partnership with eDOC Innovations, has successful implemented its first wave of Mobile RDC processing for twelve credit union clients. Located across the contiguous states, these credit unions were either new to RDC or have converted from another vendor. No matter the experience level, all have access to global and member level…
Nearly 200 participants logged into the first in a series of web-based training sessions where CU*Answers introduced a completely new set of navigation coming to its CU*BASE core processing software. Although the changes were announced officially to all clients just two weeks ago, the CUSO has previewed the project at several training and management events…
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, recently launched a new automated ACH posting tool for its self-processing credit union data centers. Through this newest feature of its OpsEngine automation toolkit, in-house users of CU*BASE®, the CUSO’s flagship core data processing suite, are able to schedule the posting of ACH activity periodically throughout the day…
The Internet Retailer Support Center (IRSC), a new support desk at CU*Answers for credit union virtual channel project managers, launched CU*Answers’ Mobile App 2.0 with single sign-on for mobile check deposits to four credit unions—Florida Hospital CU, Academic FCU, Sioux Empire FCU, and United Advantage NW FCU. Credit unions are getting on the schedule to…
The Earnings Edge team at CU*Answers recently assisted Lakes Community Credit Union (Lake Orion, MI) with the launch of a new service charge. Lakes Community was interested in automation strategies to ensure that their team would not have to perform the assessment of their new service charge manually. With the help of the Earnings Edge…
The Lender*VP Collections team at CU*Answers has been doing collections for years, offering credit unions a low cost alternative to staffing full time collection agents or using valuable staff time for collections work. In 2016, CU*Answers added a stand-in service that seeks to fill the role of substitute, quickly stepping in with only one-to-two days’…
The CU*Answers SettleMINT EFT team and Fiserv helped migrate credit unions who use Fiserv for bill pay processing to an enhanced single sign on product. The last scheduled Fiserv migration group was completed in December, concluding the process for the twenty-three credit unions using It’s Me 247 Bill Pay powered by Fiserv. CU*Answers SettleMINT is…
In its mission to provide credit unions with low-cost, easily implemented marketing campaigns, cooperative CUSO CU*Answers hosts quarterly contests where members of participating CUs can enroll in a product or service for a chance to win a prize. Enrollment is free to all CU*Answers credit unions and includes a complete digital marketing package for use…
Dowagiac Area Federal Credit Union (Dowagiac, MI) and Sears Spokane Employees Federal Credit Union (Spokane, WA) have chosen CU*Answers for their member check processing. The CU*Answers Item Processing department was initially formed in 1982 for direct deposit services and their first check processing client was signed in 1984. The Item Processing team has proven its…
CU*Answers, the 100% credit-union owned cooperative, recently announced their 10th Annual Video Contest to clients of the cuasterisk.com network. Each year CU*Answers offers up to a total of $4,500 in cash awards to three winning credit unions and the chance for their ideas to be professionally produced into a video. This year’s video contest theme…