West Michigan-based cooperative CUSO CU*Answers has updated its Mid-Year Business Continuity Plan. The core data processor continues to invest in high availability and recovery strategies to ensure that the products and services its credit unions count on are there when they need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and
West Michigan-based cooperative CUSO CU*Answers offers management of your board elections. Credit unions can save time and money by allowing the CU*Answers Earning Edge team to take care of all the necessary configurations for an election process. Keegan Daniel, manager of Earnings Edge said: “CU*Answers will work with credit unions to coordinate and run their
CU*Answers, data processor to nearly 200 credit unions nationwide, recently released a new Chase the Money feature as part of a recent update of its core-processing software, CU*BASE® GOLD. With this new feature, developed in response to a client request, CU*Answers clients can get their statement fee revenue more easily. Before this feature was implemented,
CU*Answers, the 100% credit-union owned, cooperative CUSO, has re-branded its My CU Today product as Analytics Booth. The product is now managed by CU*Answers Asterisk Intelligence, a team of analysts who work to interpret client data for insights and opportunity. Analytics Booth gives credit unions the tools to understand their data better than ever, with
CU*Answers announced that its new Developer’s Help Desk (DHD) business initiative was prominently featured at its Leadership Conference, recently held in Grand Rapids, Michigan. Scott Page, Business Development Manager said: “For many folks, this represented their first exposure to learning about our Developer’s Help Desk (DHD) initiative. We had multiple clients (and vendors!) approach us
On July 13, 2017, CU*Answers published a report highlighting the details of a litigation hold tabletop exercise conducted earlier involving multiple teams from across the organization. The purpose in publishing the report is twofold: to provide vendor due diligence information to the more than 250 credit unions currently using the core processor’s CU*BASE® platform, as
Managing multiple departments has its challenges. However, CU*Answers has used that opportunity to leverage team members and create training and new options for them. Challenged with finding alternative missions for his business contact center Jerry Collins made the decision to train his contact center team to support his other team for collections. “These are people
CU*Answers, a 100% credit union-owned cooperative CUSO, recently announced the launch of an enhancement to its CU*BASE® core platform which for the first time ever will allow credit unions complete customization of member information stored in the database. The new feature, called Unique Data Management (UDM), gives credit unions the ability to create and manage
CU*Answers, the 100% credit union owned, cooperative CUSO, is getting prepared for the Military Lending Act that takes effect on October 3rd, 2017. The Lender*VP Forms team at CU*Answers is helping credit unions map their credit card forms in CU*BASE® so they are in compliance. CU*Answers encourages all credit unions to check with their forms
CU*Answers, the 100% credit union-owned data processing CUSO, announced it held a training opportunity for incident response planning. Jim Lawrence, CBCP, Business Continuity Manager at CU*Answers, discussed the stages of a live incident response and the elements of an effective incident response program. The 30-minute webinar helps you to understand what an actual response looks