CU*Answers, the core data processing CUSO, has always had a Do-It-Together mentality for developing products and solutions, working with credit union partners to build cooperative solutions. With the recent creation of the Developer’s Help Desk (DHD), CU*Answers is ramping up its support for credit unions looking for DIY support. The Developer’s Help Desk provides a…
AuditLink, the audit and compliance division of CU*Answers, held a training webinar on how to utilize the tools available to CU*Answers clients via the CU*BASE system for monitoring high risk accounts for abnormal activity. “I was happy to see over 60 clients on the call today,” states Marsha Sapino, AuditLink Assistant Manager. “I felt we…
CU*Answers, the Grand Rapids, Michigan-based core data processing CUSO, and Site-Four, the Yankton, South Dakota-based data center CUSO, recently assisted Cumberland County Federal Credit Union (Falmouth, ME) with the testing of the credit union’s business continuity plan. During the testing exercise, the credit union’s production workload from its primary server in Maine was rolled over…
Highmark Federal Credit Union, in Rapid City, South Dakota, recently updated their website. The new design is responsive and has many great features such as CO-OP ATM/shared branching locators, featured rates, news section, and integrated site search. This new website greatly improves member experience by providing a modern website that will work on any device…
CU*Answers, the 100% credit union-owned data processing CUSO, announced its next free Education Express webinar will be held on October 17 from 2:00-2:30pm ET. Attendees can learn about imaging documents. The webinar will review the importance of indexing documents and how to find documents that are not in the iDocVault. Register here, or visit cuanswers.com…
There is still time to register for the 2018 Boot Camps, hosted by CU*Answers, a 100% credit union-owned data processing CUSO. Boot camps provide intensive interactions between CU*Answers design, development, and technical leaders and credit union participants, covering subject matter at a deeper level than is typical for most education focus group sessions. Each boot…
The path of destruction left behind from Texas to the US Virgin Islands created by a repeated cycle of hurricanes this season has many credit unions rethinking their current disaster recovery and business continuity strategies. For most financial institutions who rely heavily on services from industry partners and third-party vendors, the strength of your network…
The Call Report tool used by many CU*Answers client credit unions has been updated with the NCUA changes for the September 2017 reporting cycle. The changes are due to the NCUA’s amended rules for defining member business loans versus commercial loans, which impacts reporting for both real estate and commercial loans. For details on the…
CU*Answers recently celebrated the retirement of CIO Jody Karnes, effective September 30th, 2017. Jody, whose retirement was initially announced earlier in 2017, spent the last six months preparing teams for her transition. “In technology circles you all ways respect that some person has to be the person-of-last resort, the person who steps up and solves…
CU*Answers Imaging Solutions has partnered with eDOC Innovations to make eDOCSignature™, eDOC’s remote signature capture product, native to CU*Answers’ online banking and mobile banking products creating “virtual closing rooms” to facilitate internet lending. This partnership will provide capability to credit unions to provide internet lending to members through a familiar platform, online and mobile banking.…