CU*Answers, the Grand Rapids, Michigan-based core data processing CUSO, announced to its internal teams and business partners that the 2018 annual sales meetings would be held over a two-and-a-half-day period from July 31st through August 2nd. The meeting will once again be held at the Watermark Country Club in Grand Rapids, Michigan. “With nearly fifty…
First General Credit Union recently launched a new website. The new design is responsive and has many great features such as a quick loan link, featured rates, and integrated site search. This new website greatly improves member experience by providing a modern design that will work on any device – large or small. By utilizing…
Wolverine State Credit Union recently launched a new website. Designed by the CU*Answers Web Services team, the new design is responsive and has many great features such as featured rates, shared branching/ATM search, a direct login widget for online banking, and integrated site search. The new website greatly improves member experience by providing a modern…
The CU*Answers Item Processing team works closely with eDOC to facilitate the implementations of all CheckLogic software, provide software training, monitoring file uploads and ongoing Level I support. eDOC Innovations now offers several clearing house options for check images captured using eDOC’s CheckLogic software. Users of CheckLogic branch, ATM, merchant, or mobile RDC can now…
December saw the addition of another new client for the Lender*VP Collections team at CU*Answers. The Michigan-based credit union has been looking for options to improve collection efforts while maintaining quality and control. “Control is one of the many benefits clients get when using Lender*VP for collections,” said Jerry Collins, collections manager. “We follow the…
In 2017, the Lender*VP Collections team set a goal of reaching 127,000 accounts managed. The team far exceeded the goal by reaching over 175,00 contacts made with members. “We have gotten more efficient and better trained at what we do and the results prove it,” stated Jerry Collins, collections manager. “We will continue to provide…
CU*Answers, the 100% credit union-owned cooperative CUSO, recently announced that it is now offering 126 different generic marketing campaigns for free available via the CU*Answers store. The CUSO decided to open its extensive vault of high quality digital marketing campaigns, allowing credit unions looking for low-cost solutions to digital marketing to compete. “We’ve been offering…
New year, new creative—starting in January 2018, the CU*Answers marketing team kicked off the brand new Cooperative Campaigns. Each month will feature a new set of marketing collateral that credit unions can purchase as a 12-month package for $2,500 or as individual campaigns for $250/month. The January creative features a home improvement promotion. The campaign materials…
CU*Answers is offering its clients a new solution this year: the Developer’s Help Desk (DHD). This initiative comes in response to clients’ do-it-yourself mentality. Many CU*Answers clients have expressed a wish to play a bigger role in the development of new tools within CU*BASE®, the data processor’s core-processing software. DHD allows clients to do just…
CU*Answers, data processor to nearly 200 credit unions nationwide, now offers its Lender*VP clients a one-of-a-kind lending tune-up. As part of this new opportunity, credit union lending staff have the chance to work directly with Pete Winninger, CU*Answers VP of Professional Services/Lender*VP, to ensure their lending team is operating as efficiently as possible. “The tune-up…