Illinois CU Taps Call Center for Conversion Support
The call center at Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, is in the process of handling the overflow inbound member service calls for a new credit union partner. Warrenville, IL-based Northstar Credit Union ($77M in assets; 8K members) contracted the CUSO’s Xtension Call Center to assist its staff during the early stages…