CU*Answers is enhancing its CU*BASE® core data processing system by allowing credit union staff to close ATM/debit cards in the account closing as part of the workflow. Currently when closing an account or membership, if an ATM or debit card exists, the member service representative must exit the screen, and use the tool “ATM/Debit Card…
CU*Answers’ Tricks of the Trade reached its 75th issue in November, wrapping up a successful Writing Team initiative. In its seven years the newsletter series featured its “Top Five” documentation selections of a wide breath of topics including software releases, new product offerings, and services offered by different divisions at CU*Answers. The Tricks of the…
CU*Answers is introducing a new Payveris Subscriber Analysis Dashboard that emphasizes the demographic represented by members who use bill pay. Credit unions can use this analysis to see where payments are being sent and how much they are paying, as well as a membership financial profile, including their total loans and total savings and length…
CU*Answers, the 100% credit union-owned data processing CUSO, held a Get Connected series with Pete Winninger, VP of Professional Services with Lender*VP. Get Connected is a monthly webinar series focusing on CU*Answers Management Services and the people who drive them. These brief 30-minute sessions introduce participants to CU*Answers Management Services and the value each service…
Previously CU*Answers added a conditional button on the Time Out window that gave CU*Answers Item Processing clients quick access to view checks in the Item Processing check image archive. With the increasing use of remote deposit capture, users wanted a similar handy way to access checks being deposited via RDC. With the new CU*BASE 18.10…
West Michigan-based cooperative CUSO CU*Answers has added a new option credit unions can choose for how holds on ATM deposits are handled: to release funds based on an aggregated total of all ATM deposits made (per membership account) in a single day. This feature, which is controlled by the Electronic Deposit Hold Group settings, allows…
CU*Answers recently kicked off a year-long research project to work with credit union leaders, business developers, and tactical units on designing strategies and tactics for the future of online and mobile tools for credit union members. The goal is to design new approaches for serving authenticated members, new ways of orchestrating the dance between the…
West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that during the first year-end processing guide training in November, 95 participants attended and were taught by the Client Services and Education team. Over 60 attendees are anticipated to join the training on November 28, 2018. Lani Lowing, Education Team Lead said: “We are happy to…
As part of their 2019 Business Plan initiatives, CU*Answers recently kicked off a year-long research project to work with credit union leaders, business developers, and tactical units on designing new approaches to teller services for the future. The goal is to envision three distinct teller approaches: the traditional soup-to-nuts platform used today, a modern keep-it-simple…
As part of their 2019 Business Plan initiatives, CU*Answers recently kicked off a year-long research project to work with credit union leaders, business developers, and tactical units to solve today’s challenges around how credit unions act as internet retailers to sell products and services to their members. The goal is to determine a vision for…