Servicer Edition represents a comprehensive suite of software products and services that allows businesses to better leverage customer relationships, while simplifying their internal technology buying decisions. Xtend, a Grand Rapids, MI-based CUSO was formed in 2002 to provide back office, loan servicing and marketing services to credit unions who either lacked resources or didn’t have…
The Mobile Technologies Group (MTG) has now worked with over 190 credit unions getting them started with self-service access to Mobile Manager (powered by CU Publisher) to maintain their mobile app content. Mobile Manager lets credit unions maintain their advertisements, branding, navigation of the mobile app, product configurations and much more. “Mobile Manager is almost…
Cooperative CUSO CU*Answers offered its congratulations to Building Trades Credit Union as they launched a new website recently. The new site features rotating banners for current promotions, a featured rates section, an appeal to join the credit union, locators for branches & ATMs, featured product tabs and a news section all on the home page.…
CU*Answers Network Services recently announced that it has finished its testing and quality checking for Microsoft Windows 11 compatibility, and is ready to sell, support, and service all workstations on this version. “We have gotten into a good cadence running new operating systems through our quality control and testing processes as they come out every…
As telecommunications companies increase rates to encourage a transition away from “outdated technologies,” CU*Answers has decided to proactively sunset all legacy copper circuits by March 31, 2023. Several credit unions have already decided to terminate their MPLS data connections. Over the next several months, CU*Answers will continue working with clients to replace MPLS connections with…
CU*Answers recently announced that it has selected Cisco DUO for multifactor authentication (MFA). Cisco DUO was chosen for its security, user convenience, compatibility, and ease of deployment. “The current IT security climate demands that MFA be in place and the Cisco DUO product meets the need that is expected in the financial industry,” said Chris…
CU*Answers recently announced that Courtney Bumstead has joined the SettleMINT EFT team as an Account Executive. “I am so excited to join the team and learn more about the company,” said Bumstead. Courtney came from United Federal Credit Union and brings some EFT background with her. “We are so excited to have her join our…
Asterisk Intelligence, the data analytics and data warehousing team at CU*Answers, is excited to announce that Analytics Booth, their web based operational trending application has recently surpassed 2,800 days of historical operational data available for trending and analysis. “Analytics Booth tracks and trends thousands of credit union operational metrics each and every day,” said Thomas…
The CU*Answers SettleMINT EFT Team converted 1,166 credit card loans for Michigan United Credit Union to the CU*BASE online credit card platform. This conversion brings over the Metro North CU portfolio that Michigan United acquired in their merger and combined with their current online portfolio. “A major benefit for credit unions moving to the online…
Network Services, a division of CU*Answers, is pleased to announce the launch of its new client-facing ticketing portal. ConnectWise, the ticketing service utilized by Network Services released an updated user interface with added features and security. After review, Network Services determined it was in the best interests of both external and internal users to migrate.…