CU*Answers, the West-Michigan based cooperative CUSO, recently announced that they are preparing a new CU*BASE® Custom Training Edition for San Antonio Citizens Federal Credit Union. A Custom Training Edition is a copy of the credit union’s live data, copied over to a training environment just for their credit union staff. Laura Welch-Vilker, VP of Client…
The West-Michigan based cooperative CUSO, CU*Answers is pleased to announce that as of November 2019, the Client Services and Education Team has added another client services representative to team. Laura Welch-Vilker, VP of Client Services and Education said: “Adam Wills joins us with a background as a client services representative in the technology industry. We…
The Client Services and Education Team of CU*Answers launched their online store platform in 2017 starting with only seven product offerings. Since 2017, the team has added over twenty-five additional products, most of which are available at no additional cost to the credit union. Kasey Hawkins, Assistant Manager of Client Services and Education, said: “The…
The West-Michigan based cooperative CUSO, CU*Answers, recently announced that the 2020 Education Catalog is complete and is being mailed to their clients this week. CU*Answers works to deliver the catalog prior to the beginning of each calendar year to give clients time to design their own annual training program based on the offerings in the…
CU*Answers, the West-Michigan based cooperative CUSO, updated their flagship product CU*BASE® to version 19.10 on October 20, 2019 for their online clients, adding features that offer convenience, improved functionality, and powerful analytics. Kasey Woodhead, assistant manager of Client Services and Education explains, “Featured updates include the ability to update collateral records with the Kelly Blue…
The West-Michigan based cooperative CUSO, CU*Answers, recently announced that as of October 7, the Client Services and Education Team has promoted team members within their team. Monica Boguszewski, Client Service Representative II, has been promoted to Account Executive. Jenn Baker, Client Service Representative I, has been promoted to Client Service Representative II. VP Laura Welch-Vilker…
The Client Services and Education Team of cooperative CUSO CU*Answers recently celebrated the retirement of Martha Anderson-Ford who worked as an account executive since 2017. “Martha has been a valued member of the Client Services and Education Team since she joined, cleaning up our guidebooks and best practices, escalation procedures, transition documentation, all while assisting…
The West-Michigan based cooperative CUSO, CU*Answers, recently announced that the Client Services and Education Team will add another client services representative to the team. Jaclyn McDonald, formerly with Client Services & Education as receptionist/administrative assistant, will join the team as a full representative. The Client Services and Education team has also hired Danata Paulino as…
The West Michigan-based cooperative CUSO, CU*Answers, is pleased to announce that they are preparing two new Custom Training Editions for two of their newest clients. Custom Training Edition is a copy of the credit union’s live data, copied over to a training environment just for their credit union staff. Laura Welch-Vilker, VP of Client Services…
The West-Michigan based cooperative CUSO, CU*Answers is a launching point for multimedia information and education. Now you can get this information OnDemand – when and where you want it. Kasey Woodhead, assistant manager of Client Services and Education, recently announced that in August 2019, the Client Services and Education Team published new video content. “CU*Answers…