CU*Answers, the West-Michigan based cooperative CUSO, invited clients to attend the first Teller/Member Services day, a 4-hour web conference training course covering topics including teller processing, member services, and teller balancing research. Sixty-seven people attended the first training session for this new offering which will be held six times per year. Lani Lowing, Education Team…
West Michigan-based cooperative CUSO CU*Answers recently published two OnDemand videos to promote teller processing and employee security. These updated videos will assist clients in how to train and easily navigate through teller and employee security and pairs nicely with the Show Me the Step videos series. Visit the OnDemand website to watch these updated courses.
CU*Answers schedules hundreds of training sessions throughout the year including two hot programs: Education Express and Learning Cafe. “Studies have proven that the incentive to learn is at peak when a topic is current, critical, and commands attention,” said Laura Welch-Vilker, VP of Clients Services and Education. In response to the need for education at…
West-Michigan based cooperative CUSO CU*Answers is pleased to announce that they are preparing a new Custom Training Edition for Park City Credit Union. A Custom Training Edition is a copy of the credit union’s live data, copied over to a training environment just for their credit union staff. Laura Welch-Vilker, VP of Client Services and…
The West Michigan-based cooperative CUSO, CU*Answers recently announced that they are preparing a new Custom Training Edition for Diversified Members Credit Union and Community West Credit Union. A Custom Training Edition is a copy of the credit union’s live data, copied over to a training environment just for their credit union staff. “Our clients have…
West Michigan-based cooperative CUSO CU*Answers recently announced that the Client Services and Education Team has hired Abigail Mater as the new receptionist/administrative assistant. Laura Welch-Vilker, VP of Client Services and Education, said: “We look forward to how our newest addition will strengthen the team. She has proven to be a quicker learner and is doing…
West Michigan-based cooperative CUSO CU*Answers recently published updated versions of three Exercise for Success booklets. The booklets cover topics related to member service, teller, and loan processes for CU*BASE®. Updated booklets can be downloaded through the CU*Answers Client Services and Education store page. These documents allow the Client Services and Education team to provide additional…
eNotices allow the credit union to send an electronic version of a printed notice to the member. This is a great way to avoid the costly postage associated with sending a notice via regular post and is also a service many members will be glad to have in this age of computer usage. The CU*Answers…
The West-Michigan based cooperative CUSO, CU*Answers, published another OnDemand video to promote the online banking demonstration account(s) made available to clients using It’s Me 247 Online Banking. These practice accounts offer credit union’s a safe environment to train their newly hired employees on how to navigate through Online Banking and pairs nicely with the Show…
The West-Michigan based cooperative CUSO, CU*Answers, recently announced that during the first Year End Processing Guide training in November, 86 participants attended. Over 45 attendees joined the training in the December session. Stephanie Raven, Client Services Team Lead said: “We are happy to see such high attendance for these important year-end educational opportunities. These training…