By reconfiguring its footprint within in its Grand Rapids, Michigan headquarters locations, Xtend, Inc., the multi-owned cooperative CUSO, increased its call center capacity by 20%. The expansion, which was completed in late February, allows the CUSO to add staff to meet the increasing demand for its shared resources services.

Xtend President Scott Collins commented, “This most recent expansion is our third in the past two years. With each project we have been able to creatively leverage the new space to meet our growing resource requirements, particularly in our people businesses like bookkeeping services, loan servicing, compliance monitoring, and the Xtension call center. Each of these has experienced double-digit client growth during the past two annuals, and we have been able to expand our footprint prudently as they did.”

When asked about future expansion, Collins said, “We have been working closely with our landlord and CUSO partner CU*Answers on our collective facilities expansion strategies in anticipation of continued marketplace success. I am confident that we have a solid plan in place to meet any significant fluctuation in demand.”

Collins noted that the CUSO expects to see double digit growth in at least two of its services during the next year.