For the first time ever, CU*Answers Network Services participated in overlapping production activations of redundant core data processing solutions for both CU*Answers and Site-Four, a technology CUSO which hosts core production services for the CU*NorthWest and CU*SOUTH CUSOs.

These events involved the activation of high-availability data centers and the rollover of production processing between centers for approximately 3.2 million combined members. While the Site-Four event was pre-planned, the CU*Answers event was unplanned and was due to observed hardware performance concerns that were addressed during the event.

“Both of these events went smoothly and that’s largely because we’re committed to testing them regularly with continual process improvements,” explained David Wordhouse, VP Network Technologies. “The technologies that make redundancy work are complex and without regular exercise, success rates tumble. We certainly weren’t planning on overlapping events, but the team was ready and knew what to do when the call came in.”

Both CUSOs have made significant investments in high availability and business continuity solutions. As usual, event reports will be posted to the CU*Answers website for credit unions to include in their vendor due diligence and board reports related to business continuity and cybersecurity readiness.

CU*Answers Network Services specializes in design, implementation and management of highly available network solutions. For more information contact the Network Services Help Desk (helpdesk@cuanswers.com or 800-327-3478 x266).