Matt Vandewater, an Account Executive with the CU*Answers Client Services and Education team, recently accepted a position with Xtend to serve as the CUSO’s new call center manager. Xtend provides call center, bookkeeping, and other services to credit unions on CU*Answers’ CU*BASE® core processing platform.

Laura Welch-Vilker, VP of Client Services and Education at CU*Answers said: “The Client Services and Education Team is a great place for an individual to begin their career. The team is the front line of support for clients as it relates to CU*BASE. The experience that our team members gain is invaluable, and provides opportunities for growth within the organization and beyond.”

“The Client Services and Education Team is proud of the internal training programs that we have. We work with our team so they gain expertise in many areas in an effort to propel their careers. Our team is not only the front line of support for the software, they also host training sessions throughout the year, are responsible for training our new clients prior to converting to CU*BASE, as well as post conversion support. We’d like to thank Matt for the excellent work he’s done and wish him the best of luck as he takes on this exciting new venture.”