Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently completed its largest ever member outreach call project. The 9-month campaign, which was sponsored by its partner CU*Answers, Inc. (also a Grand Rapids-based CUSO), provided nearly 25,000 targeted outbound calls to members of the 59 credit unions that participated in the project.
Xtend, Inc. a multi-owned cooperative CUSO based in Grand Rapids, Michigan, recently started a project to migrate the online chat service within its Xtension Call Center to a new platform. Xtension’s LiveChat service, which was rolled out to more than a dozen of its CUSO and credit union clients throughout the past year, is being…
For the first time since it deployed its Xtension Call Center business unit, Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, agents provided inbound member call support for three simultaneous credit union data processing conversions. Each project lasted from October 1st through October 15th and helped contribute to the record number of inbound calls…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that two credit union partners have contracted its Xtension Call Center to provide support for members in an overflow capacity. South Bay Credit Union ($67M, 8,200 members) based in Redondo Beach, California, and Oak Trust Credit Union ($65M, 10,000 members) based in Naperville, Illinois have…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has added two credit unions to its ownership ranks. San Antonio, Florida-based San Antonio Citizen’s Federal Credit Union ($125M, 10,600 members) and Birmingham, Michigan-based Birmingham-Bloomfield Credit Union ($50M, 5,900 members) became the 59th and 60th owners of the CUSO respectively.
The Board of Directors of Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently announced that it will be increasing the price of new stock ownership effective January 1st, 2012.
For many years, Xtend, Inc., a Grand Rapids, Michigan-based CUSO, has been helping credit unions improve operational efficiencies through its shared resources offerings like back-office support, mortgage servicing and inbound call center services. Over the past several years, however, the CUSO has had its sights set on helping credit unions drive more revenue opportunities. Their…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that two credit union partners have purchased stock during the past month. Onaway Community Federal Credit Union ($71M, 10,000 members) based in Onaway, Michigan, and North Central Area Credit Union ($81M, 14,600 members) based in Houghton Lake, Michigan, each purchased an ownership block of 200…
Grand Rapids, Michigan – August 16th, 2011 Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that three credit union partners have contracted the CUSO to handle many of their daily bookkeeping tasks. The credit unions are: New York City-based Consumers Federal CU, Muskegon, MI-based Michigan Coastal CU and Grand Haven, MI-based Tri-Cities CU.…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently supported a core data processing conversion for Fontana, California-based Inland Valley Federal Credit Union ($36M assets; 3,800 members) and according to both parties, the project went well. Two CUSO business units provided support for the credit union: member service tasks by the Xtension Call Center…