CUSO Releases 2012 Pricing Guide
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, released the 2012 version of its annual Pricing Guide to owners and clients.
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On-Demand Requests Yield New CUSO Service
In response to a growing number of requests from its credit union clients, Xtend, Inc. a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it was formalizing its popular on-demand bookkeeping and call center assistance into a new Stand-In Services solution for credit unions using the CU*BASE core data processing suite from CU*Answers, Inc.
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Latest Support Projects Wrap Up Busy Year for Call Center
A busy year of data processing conversion support for Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, is wrapping up with two final projects. Teams from the CUSO’s Xtension and SRS business units are currently engaged in support projects for Park City Credit Union (Merrill, WI; $143M; 23,000 members) and Port Conneaut Federal Credit
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CUSO at Nine Years and Counting
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, celebrates its ninth anniversary today. The CUSO, which officially began operating on December 10, 2002, was formed as a cooperative venture by eleven (11) credit unions and fellow Grand Rapids-based CUSO CU*Answers, Inc. as equal owners. Today, Xtend’s products and services support nearly one hundred fifty
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CUSOs Partner Again to Drive Member Demand
In a web conference earlier this week, Xtend, Inc.and CU*Answers, Inc., two Grand Rapids, Michigan-based multi-owned cooperative CUSOs, announced that for the third straight year they would be collaborating on a “500 Free Call” offer to their nearly 200 credit union owners and clients across the country. As in previous years, credit unions can choose
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CUSO Adds 1st Owner in Two States
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has added two credit unions to its ownership ranks. Both represented the first owner from their respective states. Fontana, California-based Inland Valley Federal Credit Union ($36M, 3,700 members) and Des Moines, Iowa-based Des Moines Police Officers Credit Union ($35M, 2,200 members) became the
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Demand and Innovation Leads to Record Sales Year
The audited financial reports that Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, delivered to its owners this week showed that the recently-completed 2011 campaign was a record performance for the company across the board. According to the report, sales for the fiscal year ended on September 30th totaled $1.52 million, eclipsing the previous
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CUSO Completes Its Largest Outbound Campaign Ever
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently completed its largest ever member outreach call project. The 9-month campaign, which was sponsored by its partner CU*Answers, Inc. (also a Grand Rapids-based CUSO), provided nearly 25,000 targeted outbound calls to members of the 59 credit unions that participated in the project.
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Call Center Migrating to New Chat Tool Set
Xtend, Inc. a multi-owned cooperative CUSO based in Grand Rapids, Michigan, recently started a project to migrate the online chat service within its Xtension Call Center to a new platform. Xtension’s LiveChat service, which was rolled out to more than a dozen of its CUSO and credit union clients throughout the past year, is being
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CUSO Call Center Reaches Milestone
For the first time since it deployed its Xtension Call Center business unit, Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, agents provided inbound member call support for three simultaneous credit union data processing conversions. Each project lasted from October 1st through October 15th and helped contribute to the record number of inbound calls