Over the past month, Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, handled the largest number of call center transactions in its history. Transactions included inbound member service calls, outbound business-to-business calls, outbound member calls, calls to its lending hotline and web chats.
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that sales through the 2nd fiscal quarter that ended March 31st were more than 5% ahead of budget. Moreover, total sales reflected an 11% growth over strong second quarter numbers a year ago.
Last week, three multi-owned cooperative CUSOs – Michigan-based Xtend, Inc., Washington-based CU*Northwest, Inc. and Michigan-based CU*Answers, Inc. – helped facilitate a strategic planning session with a group of southern California clients and prospects. The event, which was organized to help foster intra-network collaboration using both credit union and CUSO resources, was hosted by South Bay…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned CUSO, recently announced that it was increasing hours of operation to meet the demand for Xtension Call Center agents to handle inbound member service for its credit union clients. The CUSO indicated that effective immediately, Saturday call center hours are now 8:00am – 5:00pm ET.
Two Grand Rapids, Michigan-based CUSOs – Xtend, Inc. and CU*Answers, Inc. – have jointly released a new solution to help drive loan activity for their collective credit union clients. By combining the CU*Answers Retailer Direct loan origination tool with Xtend’s call center resources the CUSOs have created a seamless solution to help increase the number…
In celebration of “Leap Day 2012”, Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has taken another leap forward to support the growing client demand for its Xtension Call Center by rolling out a new front office lending service. The new service, which has been deployed as a proof-of-concept project with…
Following the completion of its fiscal 1st quarter on December 31st, Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that sales grew for the 25th consecutive period. Moreover, sales numbers reflected a 16.4% growth over their strong first quarter numbers a year ago.
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently entered its tenth year in business. The company, which was started by a group of twelve credit unions near the end of 2002, has experienced consistent growth throughout that ten-year period, and now serves more than 150 clients nationally.
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, has experienced significant growth in its newest back office support offering. The new service, which helps streamline the process of preparing and uploading the quarterly 5300 Call Report, has now been deployed at seven (7) credit unions that utilize the CU*BASE® core data processing solution from…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSOs, announced that its Board of Directors has issued a 3.5% stock dividend to its owners now that its books had been closed for the 2011 fiscal year.