The COVID-19 pandemic has challenged responsive member service in the credit union movement. Patrice Canton, CEO of the U.S. Virgin Island Credit Union, is on a mission however to ensure service and communication to members continues without interruption. “Our members have been talking and we’ve been listening, what better time to respond than now,” said Canton. Partnering
Bragg Mutual Federal Credit Union (Fayetteville, NC), UP Connection Federal Credit Union (Omaha, NE), AllWealth Federal Credit Union (Hamilton, OH) and Portsmouth Schools Federal Credit Union (Portsmouth, VA) recently converted to CU*Answers Item Processing for their member check processing. As core CU*BASE clients of CU*Answers and CU*SOUTH, the credit unions will receive unlimited free member
West-Michigan based cooperative CUSO CU*Answers released a new OnDemand video on June 15th: “See/Jump Features in It’s Me 247 Online Banking.” As part of a monthly Education Express webinar series, the 30-minute video is a comprehensive guide for credit unions interested in using and offering the feature to their members. The feature allows members to
The West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that the Client Services and Education team has helped welcome three new credit unions into the CU*BASE processing system in the 2020 calendar year; Santee Cooper CU, Ingersoll-Rand FCU, and TLCU Financial. The team has invested over 340 hours into teaching various classes designed to
The July membership Cooperative Campaign is now available for purchase in the CU*Answers store. Along with the July Cooperative Campaign, CU*Answers is including a free campaign featuring a thank you to members. The additional campaign includes web, Facebook, and mobile app banners. The July campaign celebrates the financial freedoms that credit unions provide with a
The CU*Answers SettleMINT EFT Team converted over 1,500 credit card loans for Empire One Federal Credit Union to CU*BASE online credit card platform. Empire One Federal Credit Union, located in West Seneca, NY, brought their credit card portfolio in-house. “A major benefit for credit unions moving to the online credit card platform is that their
AdvantageCIO, the strategic technology consulting division of CU*Answers, recently announced a new bundled offering: Managed Vulnerability Services. “We’ve had a lot of credit union client requests for help with more frequent internal and external vulnerability testing and reporting,” said Matt Sawtell, VP of Managed Technology Services. “Along with that we’re also getting requests to help
CU*Answers Network Services (CNS) recently announced that starting in June 2020, it is offering an annual tune up to all Complete Care clients. The tune up reviews a client’s managed environment against ever evolving best practices and then engages senior technical resources to review with the client and make adjustments to improve security posture, performance
CU*Answers recently announced that its Developer’s Help Desk (DHD) completed 81 custom projects during its second fiscal quarter, including two recent 3rd party vendor integrations. These vendor integrations included: Augeo (Statement Print Rewards) – CU*Answers offers a product which facilitates the printing of Augeo rewards on CU*BASE member statements. Van Wagenen Financial Services – CU*Answers
The West Michigan-based cooperative CUSO CU*Answers recently upgraded all of its older flash videos to a non-flash version, which means a much greater level of compatibility with different browsers and devices. The upgrade was performed on 112 online course videos. Technical Writer Amethyst Schott, one of the CU*Answers staff members responsible for video production and