CU*Answers, the West Michigan-based provider of CU*BASE core data processing services to more than 150 credit unions nationally, recently underwent unplanned testing of its disaster recovery support. On Monday morning, May 24th a pair of swans collided with the power line supporting the CU*Answers data center, causing a brief power interruption.
Madison, WI-based Heartland Credit Union (16,600 members, $168M) has recently expanded the capability of its member document portal to include tax forms. The expanded service now provides a tax forms package to its membership, empowering members with the ability to electronically obtain relevant documents through the eDOC member portal.
Kaukauna, WI-based Unison Credit Union (19K+ members, $154M) has selected CheckLogic, the electronic check imaging and forward processing solution provided by eDOC Innovations.
When Grandville, Michigan-based First United Federal Credit Union was looking for a partner to help them generate new sales leads, they had to look no further than their cross-town CUSO partner – Xtend, Inc., a multi-owned cooperative CUSO based in nearby Grand Rapids. The end result was a successful credit card capture campaign executed by…
For Xtend, Inc., a Grand Rapids, Michigan-based CUSO, shared branching has always been about peers helping peers at the lowest possible collective cost, and the number of peers has grown to include credit unions in two regions and eleven states. At the end of April, the CUSO reports that the self-managed shared branching consortium carrying…
Xtend, Inc. a multi-owned cooperative CUSO based in Grand Rapids, Michigan, reports that electronic communication delivered to members through its Member Reach service has reached an all-time high. Since January 1st, the CUSO reports that it has transmitted more than one million targeted Email and online banking messages to members on behalf of its growing…
Xtend, Inc. a multi-owned cooperative CUSO based in Grand Rapids, Michigan, recently added a new support channel to its growing Xtension Call Center business unit when the first release of its “Live Chat” member communication service was deployed for several of its credit union partners earlier this quarter.
According to 100% credit union-owned CUSO, CU*Answers, its next software upgrade release is slated for Sunday, May 15, 2011 for online-processing clients. Self-processing credit union clients will receive the 11.1 release with their 11.2 packages which is scheduled for June 27 & 28.
With the 11.0 CU*BASE Release, CU*Answers has added new employee security tools for credit union auditors and management to track changes made to account security, menu security, or special security (recording changes made for and by an employee). A new employee maintenance file tracks related changes and a printed report enables users to view the…
With the 11.0 CU*BASE Release, CU*Answers has added the functionality to its core processing system, CU*BASE, for credit unions to offer principal distribution certificates to its members.