West Michigan-based core processing cooperative CUSO, CU*Answers, reported that one of their newer clients, First Financial Credit Union, doubled the accounts assigned to them in just over a month. “The client was so impressed with our work and our model that they increased their investment with us by two fold,” exclaimed Jerry Collins the Team…
CU*Answers, the core processing cooperative CUSO, once again increased their Collections portfolio adding another client. First United Credit Union in Grandville, Michigan converted from another agency to CU*Answers after hearing about their processes through networking with the Credit Union data processor. CU*Answers offers ancillary services like bookkeeping and web services in addition to Collections and…
Core processing CUSO, CU*Answers admits that increasing collections work is normally not a good thing but when you are assisting your client’s needs it is productive news. CU*Answers handles Collections for their clients and reports that the volume of clients is increasing. At the same time last year CU*Answers was doing about 6,800 accounts a…
Why would a data processor care about Collections training? CU*Answers, the West Michigan-based cooperative CUSO, has found that training benefits both their clients and the CU*Answers staff. The clients network and learn from each other through mediums such as roundtables, onsite training, and web training, and in turn the CU*Answers staff and programmers learn how…
Core processing CUSO, CU*Answers announce that the ever-popular Collections Roundtable resumed in September after a short hiatus for the summer. CU*Answers offers this forum to their client Credit Unions to review changes and options for handling all facets of Collections. The program has become so popular CU*Answers had to create two sessions to handle the…
CU*SOUTH announced that Jefferson Credit Union has acquired Class A Common Stock in the CUSO. Jefferson Credit Union has assets of $67M, and serves over 8200 members in a seven-county area around Birmingham, AL. In March, 2013, Jefferson CU converted their core processing platform to CU*SOUTH’s CU*BASE software. Speaking at the Grand Opening of Jefferson…
CU*Answers is gearing up to modify our regular statement program to include the closed-end mortgage information required per Regulation Z as of January 31, 2014. The changes planned were outlined in a CU*Answers Announcement dated August 26, 2013. The credit union comment period ended last week. Jim Vilker, VP of Professional Services and head of…
CU*Answers, the West Michigan-based core data processing cooperative, recently announced its decision to harness the power of its in-house archival solution powered by eDOC Innovations, eliminating the need to use software owned and managed by a third-party for archival of reports and statements. Company representatives of CU*Answers indicate the change to archival services will greatly…
CU*Answers, the West Michigan-based core data processing Cooperative, announced that it had recently completed converting Florida Hospital Credit Union (Alamonte Springs, FL) to its CU*BASE® processing platform. A CU*Answers spokesperson said the credit union implemented the CU*BASE SaaS processing solution, which offers a wide variety of member self- service capabilities. Several of these include the…
CU*Answers, Inc., a Grand Rapids, Michigan-based cooperative CUSO, has been approved to participate in a newly announced IBM program for its business partners called the Managed Service Providers, or MSP program. As an MSP partner, CU*Answers will be able to leverage IBM co-marketing, training and technical support services designed to help drive opportunities with mid-market…