The West-Michigan based cooperative CUSO, CU*Answers is pleased to announce that they recently hired two team members from their sister CUSO, Xtend, Inc. Xtend offers a wide variety of services to CU*Answers clients and their members, using the same core software, CU*BASE®. “The Client Services and Education Team is a great place for an individual…
GRAND RAPIDS, MI – February 10, 2015 CU*Answers, the West Michigan-based core data processing cooperative, announced that it recently completed converting CitizensFirst Credit Union (Oshkosh, WI) to its CU*BASE processing platform. CU*Answers said the credit union implemented the CU*BASE SaaS processing solution, which offers a combination of deep core functionality embedded with an array of…
GRAND RAPIDS, MI – February 10, 2015 On February 9, 2015, CU*Answers, a 100% credit union-owned CUSO, announced the availability of its 2015 Business Continuity Plan to in-network credit unions as a proactive measure to assist them in their vendor due diligence efforts. “Given today’s extended network, it is imperative that credit unions carefully assess…
For credit unions on the CU*BASE® core processing platform from CU*Answers that also have an in-house imaging solution from Middlebury, Vermont CUSO eDOC Innovations, CU*Answers is offering a new service providing tailored software releases for their imaging solution. Although there are many imaging solutions vendors available for credit unions to choose from, only CU*Answers Imaging…
Element Federal Credit Union located in Charleston, West Virginia is now offering its members DigitalMailer’s My Virtual StrongBox product. The product allows members to upload important documents such as wills, trusts, medical records and identification, etc. to their own “virtual strongbox” where they are securely stored and available for retrieval via the Internet. This provides…
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, announced that it had recently added another credit union owner. This newest investor is MEMBERS1st Community Credit Union, located in Marshalltown, Iowa, representing nearly 19,000 members. MEMBERS1st Community Credit Union is scheduled to convert to the online CU*BASE® core processing system in April 2015, and represents the 128th…
The West Michigan-based cooperative CUSO, CU*Answers, is pleased to announce that the 2015 credit card conversion calendar is full and is already booking clients into the spring of 2016. “The in-house credit card platform has lots of features for the members as well as huge savings for the credit union. This makes the decision to…
CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions. FraudNet™ is offered through Fiserv, one of CU*Answers’ bill pay vendors, and detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post. “In December, FraudNet…
Cooperative CUSO and core data processor, CU*Answers, recently hosted an education symposium for its Minnesota based clients. The event took place on February 5th at Catholic United Federal Credit Union in St. Paul, MN. The education event focused on reviewing several tools on the CU*BASE® core platform and strategies to implement new products and services…
GRAND RAPIDS, MI – February 6, 2015 West Michigan-based data processor, CU*Answers, announced it will be offering an incentive program for clients that are willing to beta test the latest version its flagship core processing system, CU*BASE®. CU*Answers, a cooperative CUSO, launched the CollabRebate program to reward core processing clients who have a vested interest…