For nearly a decade, CU*Answers, a West Michigan-based cooperative CUSO, has partnered with its clients for doing collections work. Outsourcing hasn’t resonated positively in the past, but that is changing at CU*Answers. “I have no idea how many clients outsource but I will tell you over the years, we were a credit union with a
CU*Answers announced that as part of a recent CU*BASE release it now includes a new statement reconciliation and analysis feature for credit unions to instantly review their member statement and e-statement activity. They said this newest dashboard was developed as a database mining tool intended to offer clients a better understanding of their statement generation
Cooperative CUSO and core data processor, CU*Answers, is getting ready to offer a product called My Virtual StrongBox to its It’s Me 247 online banking product. My Virtual StrongBox is an electronic safe deposit box where members can store electronic copies of their personal documents (e.g. wills, trusts, tax papers, mortgage documents, etc.). Embedded directly
To help meet the demand of its growing contact center business, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced it will expand its remote staff to include agents located at Fairhope, Alabama-based CU*SOUTH. Both CUSOs are members of the cuasterisk.com network. According to Xtend President Scott Collins the two CUSOs started dialogue about
CU*SOUTH is proud to announce its third conversion for 2015, $105 million ANECA FCU in Shreveport, Louisiana. Founded in 1939, the credit union’s underlying mission has been to serve its members’ financial needs and, in turn, bolster their quality of life. Initially, ANECA provided services to select employee groups like AT&T and CenterPoint Energy. Seventy-five
By reconfiguring its footprint within in its Grand Rapids, Michigan headquarters locations, Xtend, Inc., the multi-owned cooperative CUSO, increased its call center capacity by 20%. The expansion, which was completed in late February, allows the CUSO to add staff to meet the increasing demand for its shared resources services. Xtend President Scott Collins commented, “This
During the first four months of its fiscal year, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has experienced increased demand for its compliance monitoring services. The services, which include a variety of à la carte and packaged offerings, are marketed and supported collaboratively with Xtend’s CUSO partners in the cuasterisk.com network—CU*Answers, CU*Northwest and
CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions. FraudNet™ is offered through Fiserv, one of CU*Answers’ bill pay vendors, and detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post. “In February, FraudNet
West Michigan-based cooperative CUSO CU*Answers partners with eleven different EFT vendors that provide electronic services for ATM, debit, and credit card offerings. Twice per year CU*Answers receives bulk mandates from their supported vendors. “Upon receiving these mandates, we begin the process to dissect each item and the impact it may have on our credit union
On February 24, 2015, CU*Answers, a 100% credit union-owned CUSO, hosted an interactive panel discussion titled “Conversations on Compliance” featuring industry compliance experts detailing the current cybersecurity landscape and effective methods for managing today’s cyber risks. The event was attended by compliance officers and managers from in-network credit unions. Topics discussed during the afternoon session