CU*Answers, the West Michigan-based cooperative CUSO, is continuing its innovative spirit by implementing and integrating video technologies to achieve communication and relationship building through three dimensional telepresence. With new technological advancements and a partnership with Buffalo Pacific, CU*Answers brings the three dimensional telepresence experience to the credit union space. One of the first credit unions…
CU*Answers, the 100% credit union-owned data processor, is taking conversions, communication and relationship building to the next level with three dimensional telepresence. Telepresence is not a new technology. However, with new technological advancements and a partnership with Buffalo Pacific, CU*Answers brings the three dimensional telepresence experience to the credit union space to offer real time,…
Earlier this month, CU*Answers rolled out new tools for managing written off and charged off loans. The entire process of reclassifying these underperforming loans is streamlined. Not only are manual time-consuming tasks eliminated, tracking these loans is now much easier. A credit union in eastern Michigan commented last week, “I just used the updated write…
CU*Answers and Xtend Inc., Michigan-based cooperative CUSOs and members of the cuasterisk.com network, participated in the first annual MiCareer Quest Event in Grand Rapids, MI on April 28. Volunteers came from the Community Crew, a team organized by CUSO staff with the goal of taking charitable community-based ideas and turning them into real efforts to…
Earlier this month, CU*Answers rolled out new tools for managing written off and charged off loans. The entire process of reclassifying these underperforming loans is streamlined. Not only are manual time-consuming tasks eliminated, tracking these loans is now much easier. A credit union in eastern Michigan commented last week, “I just used the updated write…
After years of preparation, CU*Answers has converted from its current check-processing software to eDOC Innovations CheckLogic Manager. For CU*Answers clients, this change will mean instant access to check images, immediate redeposit or collection actions for charge-back items, and on-demand reports. An added benefit of the switch includes new access to the Item Processing check image…
CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions. FraudNet™ is offered through Fiserv, one of CU*Answers’ bill pay vendors, and detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post. “In April, FraudNet…
The West-Michigan based cooperative CUSO, CU*Answers partners with eleven different EFT vendors that provide electronic services for ATM, debit, and credit card offerings. Twice per year CU*Answers receives bulk mandates from their supported vendors. “Upon receiving theses mandates, we begin the process to dissect each item and the impact it may have on our credit…
CU*Answers announced today the start of the voting period for its 2015 Annual Stockholders Election. In a communication sent to its 126 owners, CU*Answers is asking voters to fill 3 open seats on the CU*Answers Board of Directors, as well as to ratify three proposed changes to the CUSO bylaws. Included in the proposal are…
CU*Answers, the 100% credit union-owned cooperative CUSO, opened registration for its 2015 Annual Leadership Conference. This year’s theme is “Would you like fries with that?” To register and to find more information about the conference and golf outing visit the website. The CU*Answers teams are busy preparing for the June Leadership Conference being held at…