The Collections team at CU*Answers has offered virtual and in-person collections roundtable offerings for a few years now. “As CU*Answers continues to prosper in far western locations, many of the clients are not able to visit us geographically and with the changes to person to person contact over the last few years, we decided to…
West Michigan-based cooperative CUSO CU*Answers is pleased to announce that during the first quarter of 2022, 207 classes were coordinated and taught by the Client Services and Education Team. Lani Lowing, Education Team Lead added that an additional 133 courses were coordinated for various teams within the organization. A total of 340 classes with 1,990…
During the month of July 2022, CU*Answers will embark on a significant project to replace the server and data storage hardware that comprise the CU*BASE® core processing platform with minimal interruption of service utilizing a robust and mature high-availability strategy. To keep pace with continuously evolving technology and performance increases, CU*Answers upgrades the host core…
CU*Answers shows its commitment to ongoing client training by hosting University Weeks, which consist of a variety of web conferences and classroom courses condensed into a week-long period (Monday through Friday). These weeks are offered once a quarter. Lani Lowing, Client Services and Education Team Lead said, “I am happy to announce that the second…
CU*Answers recognized Vizo Financial as the winner of the 12th annual “Spirit of CU*Answers” award at its 2022 Leadership Conference held on June 15, 2022, at the JW Marriott in Grand Rapids, Michigan. Accepting the award on behalf of Vizo was Charnell Etzweiler, Core Implementation & Support Director. Geoff Johnson, CU*Answers CEO, presented the award…
As severe weather season approaches, response and recovery teams at CU*Answers, a credit-union-owned CUSO and core processor, conduct regular training exercises to practice mobilizing a portable generator at one of three data centers, in the event of a hardware failure with the stationary generator. “Hand-on experience with transporting, staging, and starting generators is imperative to…
The Credit Union Service Organization (CUSO) CU*SOUTH is excited to announce the appointment of their new Chief Executive Officer, Robert (Bob) West. A United States Air Force veteran, West’s extensive and impressive background leads him to the helm of CU*SOUTH with over 22 years of credit union and financial industry service with his most recent…
CU*Answers, a 100% credit union-owned Cooperative, announced today that two credit union CEOs were chosen by their peers to serve a three-year term on the CUSO’s Board of Directors, during elections held at the 2022 Annual Stockholders meeting held on Wednesday, June 16, 2022. Incumbents Linda Bodie, CEO of Element Federal Credit Union in Charleston,…
CU*Answers recognized its former CEO Randy Karnes as recipient of the Robert H. Mackay award at its Annual Leadership Conference held on June 16, 2022, in Grand Rapids, Michigan. Karnes served as the CEO of CU*Answers from 1994 to 2021 and will be retiring at the end of September 2022. When presenting the award, current…
CU*Answers, a 100% credit union-owned CUSO, held their 2022 Annual Leadership Conference and Stockholders Meeting on June 15th at the JW Marriott Hotel in downtown Grand Rapids, Michigan. The event brought together credit union leadership from across the country for a briefing on the organization’s overall direction and major projects for the coming year. This…