Starting in May, CU*Answers, the 100% credit union-owned, data processing CUSO, began labeling the emails that accompany CU*BASE® Alert posts with specific alert categories. These new alert categories include ‘Scheduled Maintenance’, ‘Unscheduled Maintenance’, ‘Unexpected Issue’, ‘Resolved Issue’, ‘Connectivity Interruption’, and ‘CU*Answers Staff Meeting’. These categories were selected as they are among the more common types…
CU*Answers, a 100% credit union-owned cooperative CUSO, recently announced the winners of its second Share & Win contest. Credit unions participating in CU*Answers’ quarterly service enrollment contest for members were encouraged to demonstrate how they were promoting the contest for a chance to guarantee a member from their credit union a prize. San Antonio Citizens…
Headquartered in Yankton, SD, Site-Four LLC, a venture of the cuasterisk.com CUSO network, announced today the availability of its most recent SSAE 16 (SOC 1, Type 2) audit report. The audit was performed by Crowe Horwath LLP, a public accounting and consulting firm based in Oak Brook, IL, covering the period of October 1st, 2016…
Site-Four LLC, a data center CUSO, recently completed a live, four-day recovery exercise, providing CU*BASE® core-processing for 70+ credit unions from its high-availability data center located in Kentwood, MI. On the morning of May 7th, recovery teams successfully rolled production from systems at the primary data center in Yankton, SD, to the secondary site and…
West Michigan-based cooperative CUSO CU*Answers is expanding the ability of its “Where Your Members Shop” dashboard. The enhancements come with the May 17.05 CU*BASE® release and will add some highly anticipated features to an already popular dashboard. The Where Your Members Shop dashboard, which breaks down member transaction activity by merchant/vendor, will now allow CUs…
CU*Answers, the 100% credit union owned CUSO is now allowing accounting staff to sort the ACH daily exception work the way they want to see it. In an idea that sprang from the Xtend SRS team, the Work Daily ACH Exceptions feature in CU*BASE® will allow credit union staff to quickly and easily sort their…
CU*Answers, the 100% credit union-owned cooperative CUSO, will provide their third annual Conversations on Compliance event hosted by AuditLink, the audit and compliance division of the CUSO. AuditLink’s own Jim Vilker and Marsha Sapino will be joined by Veronica Madsen from Howard & Howard Law for Business as they discuss topics such as beneficial ownership,…
CU*Answers is adding the ability to track when a member requests a loan payoff quote in CU*BASE®. Credit unions will now have the ability to automatically generate a tracker when the payoff tool in Phone Operator is used. The payoff requests can then be routed to a loan officer or other employee for follow up.…
CU*Answers recently announced that it will add with the 17.05 release of CU*BASE® the ability to use reason codes for why a member is applying for a new loan. This newest release of CU*BASE is available to all online CU*Answers credit unions for free on May 21st (in-house credit unions will receive the release June…
CU*Answers is enhancing the ability to print envelopes for non-members. While printing an envelope for a member in CU*BASE® is a breeze, the process for printing an envelope for a non-member was not as simple. Thanks to an Idea Form submitted by Aeroquip Credit Union, as well as contributions from attendees at the quarterly Collections…