CU*Answers has added loan payoff quotes given over the phone to provide valuable loan promotional marketing efforts. These payoff requests can be assigned to a credit union employee to follow-up, track the member’s response, include in any loan incentive program and show your membership you have what they need when the need it. These quotes…
CU*Answers continues to add to what members can do on their mobile device in mobile web banking with the aim of giving members a similar feature set to what’s available on the desktop version of It’s Me 247 Online Banking. Members now will be able to enroll in mobile text banking directly from mobile web,…
CU*Answers recognized that credit unions needed a way to branch out from the traditional name-rank-and-serial-number details in the core processing membership files that could log social and life-cycle data to better manage member relationships, as well as interactions with members via automated channels. Thanks to the efforts of the attendees of the CU*Answers Data Boot…
The West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce a new service for newly converted clients called Transition Calls. “Transitioning from in-person support to remote support can have its challenges for a newly converted credit union,” states Laura Welch-Vilker, VP of Client Services and Education. “To overcome these challenges, the CSR/ED team is offering…
CU*Answers, data processor to nearly 200 credit unions nationwide, will hold its annual Leadership Conference on June 21 at the JW Marriott Hotel in downtown Grand Rapids, Michigan. Designed for credit union CEOs and senior leaders, the CU*Answers Leadership Conference provides a unique opportunity for its clients to get together with their peers and hear…
CU*Answers, a 100% credit union-owned cooperative CUSO, recently announced the winner of its 2017 Email Address contest. CU*Answers contests are run quarterly for two consecutive months as a way of gathering member email addresses or increasing enrollment in credit union services such as e-statements, bill pay, and debit cards. Contest enrollment is free to all…
Beginning with preparations for the 17.03 release, the CU*Answers Writing Team outlined a plan to begin the self-management of online reference materials, and have recently implemented this new solution with great success, at no cost, using tools already available within the cuanswers.com toolset. The Writing Team manages well over 300 unique pieces of written documentation…
The implementation of the recent 17.05 CU*BASE ® release to online clients on May 19 provided CU*Answers credit unions with a wealth of software enhancements and new features. Among these new features is an enhancement to the CU*BASE ANR program, adding the ability to require a certain number or certain amount of ACH deposits in…
CU*Answers’ implementation of the recent 17.05 CU*BASE® release to online clients on May 19 provided credit unions with a wealth of software enhancements and new features. Among these new features is an enhancement to the 247 Lender Approval Matrix, which will allow credit unions to further tailor how long a decision is retained on CU*BASE,…
The CU*Answers Conversions Team converted 7,306 members for Members Source Credit Union to the data processor’s CU*BASE® platform in May. Members Source, located in Merrillville, Indiana, converted from the ERS platform. The credit union is the ninth CU*Answers client from Indiana.