In 2017, the Lender*VP Collections team set a goal of reaching 127,000 accounts managed. The team far exceeded the goal by reaching over 175,00 contacts made with members. “We have gotten more efficient and better trained at what we do and the results prove it,” stated Jerry Collins, collections manager. “We will continue to provide…
In a letter sent to Xtend stockholders, Liz Winninger, Xtend’s CEO, announced that it has issued its fourth stock dividend in four years. The CUSO’s fiscal year, which ended on September 30, included record-setting performances in total sales, year-on-year revenue growth and transactions across all of its volume-centric brands. In the letter to owners, Winninger…
CU*Answers, the 100% credit union-owned cooperative CUSO, recently announced that it is now offering 126 different generic marketing campaigns for free available via the CU*Answers store. The CUSO decided to open its extensive vault of high quality digital marketing campaigns, allowing credit unions looking for low-cost solutions to digital marketing to compete. “We’ve been offering…
Xtend, a Grand Rapids-based credit union service organization, announced in early January that it would be rolling out a new contest software to help credit unions drive leads and connect with members on social media. The software is called OLLE, On-Line Lead Engine. Shortly after, Xtend inked its first contract with two Michigan based credit…
New year, new creative—starting in January 2018, the CU*Answers marketing team kicked off the brand new Cooperative Campaigns. Each month will feature a new set of marketing collateral that credit unions can purchase as a 12-month package for $2,500 or as individual campaigns for $250/month. The January creative features a home improvement promotion. The campaign materials…
CU*Answers is offering its clients a new solution this year: the Developer’s Help Desk (DHD). This initiative comes in response to clients’ do-it-yourself mentality. Many CU*Answers clients have expressed a wish to play a bigger role in the development of new tools within CU*BASE®, the data processor’s core-processing software. DHD allows clients to do just…
CU*Answers, data processor to nearly 200 credit unions nationwide, now offers its Lender*VP clients a one-of-a-kind lending tune-up. As part of this new opportunity, credit union lending staff have the chance to work directly with Pete Winninger, CU*Answers VP of Professional Services/Lender*VP, to ensure their lending team is operating as efficiently as possible. “The tune-up…
CU*Answers announced that it will soon begin supporting temporary-to-permanent instant-issue debit cards. This new offering, which comes through the CUSO’s card-processing partner, Vantiv, will be available beginning in February. “We are excited to work with Vantiv to offer this service to credit unions,” said Heather French, CU*Answers VP of Managed Services/SettleMINT. Beginning next month, members…
Cooperative CUSO CU*Answers will soon be implementing enhanced network security for its CU*Spy reports server, which stores sensitive member data. “In our constant effort to safeguard client data, we are adding controls to CU*Spy to ensure the highest levels of security for our clients,” announced John Beauchamp, CU*Answers VP of Professional Services/Imaging Solutions. Coming in…
The CU*Answers Lender*VP Forms team completed the annual update for its ‘Price You Pay for Credit’ forms. The graphs and scoring ranges have been updated with the 2017 FICO information received from the credit bureaus for each FICO model supported. Lender*VP Forms offers two custom loan forms (consumer and real estate versions) to credit unions…