Network Services, a division of CU*Answers, is pleased to announce the launch of its new client-facing ticketing portal. ConnectWise, the ticketing service utilized by Network Services released an updated user interface with added features and security. After review, Network Services determined it was in the best interests of both external and internal users to migrate.…
The CU*Answers Conversions team converted over 21,000 members for Transportation Federal Credit Union to the data processor’s CU*BASE® platform in August. TFCU, located in Alexandria, VA converted from the Symitar platform. The $285M credit union represents the second Virginia credit union to join the CU*Answers family.
The Mobile Technologies Group (MTG) has launched over 40 credit unions onto the MOP (Membership Opening Process) 2.0 platform that now includes further updates for credit unions. MOP 2.0 includes a new look/feel of MOP sites, along with the ability to add joint owners, control what states are opening their membership from, as well as…
OLLE (OnLine Lead Engine) is a contest generation software designed to engage your digital audience and convert their survey responses into leads for credit union users. The software provides a platform for three contest solutions, including photo contests, video contests, and survey contests. OLLE incentivizes members to tell you about their financial needs and can…
The Xtend Contact Center is currently within a beta period with phase two of the Bold360 Webchat rollout. Phase two allows credit unions to handle webchats internally via the web-based platform and offers the opportunity for Xtend to still assist with overflow and afterhours chats. “We are looking forward to a successful beta period and…
Cooperative CUSO CU*Answers recently announced that as its Network Services Logistics team’s responsibilities have grown, it has rebranded as the Procurement and Fulfillment team. The new Procurement and Fulfillment (P&F) team is responsible for sourcing products and software (for internal and external projects), finding alternative solutions, and closely collaborating with project coordinators, network engineers, and…
As the Xtend Contact Center continues to evolve to match credit union functions for a seamless operation, the team is announcing the end of life for its XT Direct Lending product on September 30, 2022. Xtend is now offering a Core Direct product which allows the team to complete applications directly through CU*BASE, as well…
Xtend is happy to announce a new service consisting of out-of-network clients, MemberClose. The MemberClose ticketing system is a robust service that will help provide missing or much needed information when applying for or processing a mortgage loan. The service allows questions to be asked regarding appraisals, BPOs, collateral point, closing costs, AVMs (automated value…
West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education team has added a new receptionist/administrative assistant and two more client services representatives to its roster. Jake Brummeler is the new receptionist/administrative assistant, Victoria Savicki and Milinda Miller are both joining as client service representatives. Laure Welch-Vilker, VP of Client Services…
Xtend, a shared resource services CUSO is owned by 104 credit unions. Structured similarly to a credit union, each owner has equal ownership. Each year the board solicits owners to run for the nine-person board of directors. This year the owners appointed Chuck Papenfus, Inland Valley Federal Credit Union in Fontana, California; Carma Peters, Michigan…