Asterisk Intelligence, the division of CU*Answers specializing in data strategy within credit unions, recently completed their second offering of Asterisk Intelligence Week, a 4-day training event promoting data strategy and analytical tactics to credit unions. The training event was divided into three primary topics attendees could choose to attend individually or in entirety. The event…
Lender*VP, a division of cooperative CUSO CU*Answers, announced that over fifty credit unions are now participating in its credit score soft pull program. Participating credit unions are finding that the service offers two primary benefits: stronger statistical analysis at the credit union level and more effective interactions at the member level. Pete Winninger, VP of…
CU*Answers, the 100% credit union-owned cooperative core processor, recently welcomed Warren, MI-based ABD Federal Credit Union to its CU*BASE® core platform. The CU*Answers Conversions team converted the nearly 12,000 members on August 18. ABD converted from the Fiserv Galaxy platform and represents the 77th CU*Answers client in Michigan.
Jalyn Lindeman, an Xtend veteran, will be promoted to oversee the Communications team at Xtend, a Grand Rapids-based CUSO. Jalyn has been with the organization for five years, working in the Xtension Contact Center for inbound calls, then moving to the Communications team where she quickly took on a leadership role overseeing outbound sales and…
San Angelo, Texas-based 1st Community Federal Credit Union recently selected CU*Answers to serve as a partner for collections work. The $257 million credit union brings the Collections team’s active client list to a record of twenty-two. Collections Manager Jerry Collins noted that while some credit unions are permanent fixtures who have partnered with his team…
Steve Stouten, a member of the OpsEngine data center Operations team since 2010, has just completed automation certifications as part of ongoing training requirements for CU*Answers. Mr. Stouten is a part of the night processing team and has had extensive experience working with the various OpsEngine automation systems and applications. Operations Manager Todd Underhill said:…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently launched a new email series titled ‘In Case You Missed It’. This new email series will focus on hot topics of the past month and will be pulled from other Client News items or Alerts. For the first email, CU*Answers placed a spotlight on Fraud Alerts,…
Several credit unions have tapped into the resources of Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, to provide 5300 Call Report quarterly services. Xtend reported that ten credit unions (Savannah Schools FCU, YS Federal CU, Affinity CU, Fed Trust FCU, County Schools FCU, Wolverine State CU, MUNA FCU, Quantum FCU, West Michigan CU,…
Several credit unions have tapped on the resources of Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, to provide back office services as an extension of their internal team. Xtend reported that thirteen credit unions (Savannah Schools FCU, Valley Oak CU, Western Healthcare FCU, YS Federal CU, 1st Community CU, Sioux Empire FCU, Cornerstone…
CU*Answers Network Services announced the dates of their Fall IT Boot Camp, hosted at CU*Answers headquarters in Grand Rapids, MI. CNS will be hosting their free semi-annual boot camp October 3rd and 4th. Over these two days, technicians and engineers will lead presentations such as core product hardware installation, troubleshooting, and best practices. Skilled Network…