CU*Answers, the West Michigan-based core data processor, recently completed all 2020 scheduled IBM Power i hardware and software upgrades across all partner and client self-processing networks. Upgrades included installing nine new machines and upgrading to IBM’s v7.3 operating system across the network. The work represents hundreds of hours of planning and execution and will position…
AdvantageCIO, the strategic technology consulting division of CU*Answers, recently announced a new bundled offering: Managed Vulnerability Services. “We’ve had a lot of credit union client requests for help with more frequent internal and external vulnerability testing and reporting,” said Matt Sawtell, VP of Managed Technology Services. “Along with that we’re also getting requests to help…
CU*Answers Network Services (CNS) recently announced that starting in June 2020, it is offering an annual tune up to all Complete Care clients. The tune up reviews a client’s managed environment against ever evolving best practices and then engages senior technical resources to review with the client and make adjustments to improve security posture, performance…
AdvantageCIO is pleased to announce a new bundled offering, Virtual CIO services. AdvantageCIO uses proven technical leaders with decades of collective experience to provide technical leadership consulting services to firms seeking to squeeze maximum return from ever shrinking budgets. Experts offer a unique blend of technical and business experience and understand how to align IT…
CU*Answers Network Services (CNS) is recently announced that Allegius Credit Union, in Burns Harbor, Indiana will be joining over 100 other credit unions managed by CNS Complete Care. “We’re very happy to win the business and partner with Allegius Credit Union on their technology initiatives,” said Matt Sawtell, CU*Answers VP of Managed Technology Services. “Through…
CU*Answers Network Services (CNS) is pleased to announce that for all clients of their comprehensive managed services bundle, Complete Care, unlimited remote support will be included. “Our number one focus is to take the best care of our clients that we possibly can,” said Matt Sawtell, VP of Managed Technology Services. “Moving from a block…
CU*Answers Network Services department offers a free two-day course bi-annually to learn basic CU*Answers core product (CU*BASE® and ProDOC) installation and troubleshooting, as well as network and system management practices including reporting, security architecture and administration tools and standards. Designed for credit union IT team members who want to gain competency with the CU*Answers core…
CU*Answers is pleased to announce it has successfully completed disaster recovery testing of the ItsMe247.com member online banking application on Wednesday, August 14. During the test, web and mobile applications were moved to a CU*Answers backup data center and live traffic was served from this location for the 24-hour duration of the test. The live…
CU*Answers is pleased to announce it has successfully completed disaster recovery testing of the ItsMe247.com Personal Internet Branch member security site. During the test, the website was moved to CU*Answers’ backup data center and live traffic was served from this location for the 5-hour duration of the test. The live test was executed as planned…
CU*Answers Network Services (CNS) is pleased to announce the promotion of Nicole Hall, effective February 18, 2019. Nicole is moving from the current role of project coordinator to projects and logistics team manager. “Nicole’s organization and project management talents have allowed us to accomplish a lot more,” said Matt Sawtell, VP of Managed Technology Services.…