CU*Answers network credit unions are seeing success with the launch of their 1-Click unsecured loan offers. 1-Click offers let credit unions define parameters to qualify members for a loan offer. Qualified members see the offer as a banner ad in online or mobile banking that can be accepted with a click. One network credit union…
The Collections team at CU*Answers has offered virtual and in-person collections roundtable offerings for a few years now. “As CU*Answers continues to prosper in far western locations, many of the clients are not able to visit us geographically and with the changes to person to person contact over the last few years, we decided to…
With a proven track record, the Collections team, a Lender*VP division, increased its client base again recently. “In addition to this growth, we see imminent opportunities for a new client base”, noted AVP Jerry Collins. “We added our first predominantly online and startup credit union to our family. We see this as an opportunity for…
In 2021, CU*Answers released online CD-secured loans. This feature allows network credit unions to offer new loans to members with a qualified share certificate account. This member-initiated process let’s members pledge funds from an existing share certificate to secure a new loan account 100% online. With the May 2022 release, the feature expanded to savings…
In 2020-21, CU*Answers developed self-service lending features that allow members to open new credit cards and loans through online and mobile banking more quickly than ever. 1Click Offers tie a credit union’s lending team, smart analytics, and computer-closed-loans (no employee needed) into lending solutions. Instead of waiting for members to apply, credit unions can offer…
CU*Answers has reached a new milestone in 2021 for updating member’s credit scores in CU*BASE. The Lender*VP Team updated over 2.2 million soft credit scores during the year with over 75 credit unions participating in the program. Credit score analysis continues to be a focus of development in CU*BASE® allowing credit unions to more effectively…
Credit unions on the cuasterisk.com network are taking advantage of a smart new internet retailer approach to expanding their loan portfolio. 1-Click Credit Cards is a feature of the CU*BASE loan origination system that adds a complimentary, “hands-free” credit card opening solution to yesterday’s traditional member-generated application process. The traditional method isn’t going anywhere, but…
The Lender*VP Collections team serves as a partner for collections for many of the nearly 200 clients using CU*Answers across the country. “Some credit unions are permanent fixtures who have partnered with us for years and some prefer a ‘repair and return’ policy. In either case Lender*VP Collections is there to support the clients of…
The Lender*VP Collections team at CU*Answers tested the limits of its disaster recovery plan by holding a second “brown out” test. This test required the entire team to be absent and allowed no remote access to simulate no building access. “The results were good but somewhat surprising and validated our work,” said Collections Manager Jerry…
Credit unions on the cuasterisk.com network now have the ability to cut the middleman out of the lending process. Who is the middleman you might ask? It’s the application and underwriting process. Imagine credit union members being able to open a new loan with the click of a button. That is what CU*Answers has launched…