CU*Answers presented the 10th annual “Spirit of CU*Answers” award on July 1, 2020, as part of a special video presentation of the CUSO’s annual Leadership Conference event for CUSO clients and stakeholders. In announcing the award, CU*Answers CEO Randy Karnes said, “Credit unions who see the COVID-19 event as a business resumption exercise that will…
20 years ago, the United States Congress passed the Electronic Signatures in Global and National (ESIGN) Commerce Act to regulate the use of electronic signatures in the modern business environment. Now known as “National ESIGN Day,” eDOC Innovations used the day to reflect on just how much the ESIGN Act has empowered credit unions to…
Variable Ventures, a group investment think tank, along with six other CUSOs including NACUSO, has committed to drive five initiatives asking for change within the credit union industry. According to Variable Ventures, the role of CUSOs, their collaborative influence, and their impact on national credit union strategies and policy remains woefully underutilized. As a key…
Variable Ventures, a group investment think tank, held its first meeting in a new Summer Webinar Series. The group has several initiatives around challenging the norms within the credit union industry, and doing it collaboratively. The first in the webinar series covered the perilous times ahead for any businesses relying on brick on mortar. With…
CU*Answers, a 100% credit union-owned cooperative, recently announced that two credit union CEOs were chosen by their peers to serve a three-year term on the CUSO’s Board of Directors at the 2020 Annual Stockholders meeting held on Wednesday, June 17, 2020. Incumbents Dean Wilson, CEO of FOCUS Credit Union in Wauwatosa, Wisconsin; and Vickie Schmitzer,…
Interest in Xtend’s Scorecard products has increased during the COVID-19 period, with eight scorecards completed between May and June. Most popular is the Xtend Call Center scorecard, which analyze credit union phone interactions with members. The Xtend team reviews “wrap up” codes in the CU*BASE® core processing platform, which are used at the end of…
160+ Credit Unions Now Using Daon’s IdentityX® Platform for Secure and Convenient Authentication Daon, a global leader in biometric identity technology, and CU*Answers, the Grand Rapids, Michigan-based cooperative Credit Union Service Organization (CUSO), today announced their partnership, which delivers secure and convenient authentication solutions to more than 160 credit unions and their members, will be…
Credit unions everywhere who signed up for eDOC Innovations’ free eSign offer are starting to see the benefits of eDOCSignature and love how it increases operational efficiency. One such benefit is the rapid turnaround time on getting documents signed by members. Credit union staff can closely monitor all activity and progress of the transaction. KIT…
Eastmill Federal Credit Union (FCU), based in East Millinocket, Maine, efficiently serves their members by using the many standard features of eDOCSignature®. Eastmill FCU came onboard with eDOC’s eSign solution in the fall of 2019, a timely decision as they had to quickly adjust the way they operated given the changes in business landscape during…
Great River Federal Credit Union (FCU), headquartered in Saint Cloud, Minnesota, has joined in the ownership of eDOC Innovations. Great River FCU has nearly $200M in assets and serves over 15,000 members in Minnesota. “It is my pleasure to welcome Great River FCU to the ownership group at eDOC Innovations,” stated Mark Fierro, CEO of…