eDOC Innovations, a leading e-commerce Credit Union Service Organization (CUSO) based in Vermont, continued its growth by signing 44 new credit union clients to eDOCSignature®, the company’s e-sign solution. These 44 new clients were all added during the first half of fiscal year 2021. Introduced in 2016 to a handful of credit union early adopters,…
CU*Answers recently released five new video tutorials on its business banking product BizLink 247, an online banking product tailored to meet the needs of businesses, both big and small. “The videos will really help business members learn how to make the most of our BizLink 247 business banking product and all that it has to…
CU*Answers, the West-Michigan based cooperative CUSO, invited clients to attend the Teller Training Day course on February 17, 2021. The Teller Training Day training is a 4-hour training course covering topics including Teller Processing, Phone Operator, Member Inquiry, and Teller Balancing Research. Perla Costilla from AAC Credit Union stated, “The training was so full of…
This year CU*Answers will transition from Adobe RoboHelp to MadCap Flare as its system for documenting CU*Answers software tools and products. The move, currently in the planning stages, will help CU*Answers clients more easily find the help documentation they need, be it a booklet, a video, or just a few sentences describing a button or…
Credit Unions can now take advantage of CU*Publisher’s self-service options: Mobile Manager and CU Info. Mobile Manager allows credit unions to update advertisements, colors, logos, configurable text, button links, and content. In addition, mobile app features can be turned on for RDC (mobile check deposit), member card controls, and e-statement enrollment. Mobile Manager also provides…
As more credit union members use mobile banking to manage their finances, cooperative CUSO CU*Answers has responded to this trend by making more of their member-facing video tutorials mobile friendly. The CU*Answers Writing Team, which produces video tutorials for credit union members, has recently published 18 new mobile banking videos. Topics include how to use…
CU*Answers is preparing for an Accounting Focus Group to be held via webinar on April 30, 2021. At this event, accounting projects implemented over the last two years will be highlighted and potential future enhancements to existing accounting functions will be discussed. This collaboration with credit union accounting experts is the key to keeping the…
CU*Answers is helping clients make the most of release enhancements with their CU*BASE Strategic Release Management service, which aims to help CU*BASE users not only understand release enhancements, but develop a strategy to maximize their benefit to members. As part of the Release Management service, CU*Answers software experts and team leaders equip clients with the…
Each year CU*Answers, a 100% credit union-owned CUSO, holds an annual election for opportunities to run for a seat on their board of directors. The CUSO has officially closed the nomination process for their 2021 annual stockholder election, which will be held on June 16. Currently, CU*Answers has 143 stockowners that are eligible to participate…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently saw the CU*Answers Writing Team and Network Services teams collaborate on a project to design several flyers for services currently available from Network Services on the CU*Answers online store. Sarah Sweet, Client Support and Operations Manager with Network Services, provided information that would be highlighted in…