CU*Answers recently revealed a new format for the annual escrow analysis disclosure statement coming next month. The new design will make it much easier for the member to read and understand the statement. Shortages or overages and payment details are clearly identified, and a new coupon section is added for paying shortages. The updated escrow…
Asterisk Intelligence, a data analytics team at CU*Answers, is pleased to announce that credit unions who are users of the CU*BASE core processor now have the option to collect and analyze the full details of their online banking optics data. Online banking optics data records the features used and actions taken by users of It’s…
The Michigan Credit Union League held their Executive Summit Conference in beautiful Bay Harbor (Petoskey, MI) from September 15-17, 2021. The event was attended by CU*Answers all 3 days, and the data processor was able to talk with over 80 registered credit union attendees for the annual conference. CU*Answers also sponsored a Networking Break during…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced the newest board approved owner, Isabella Community Credit Union located in Mount Pleasant, MI. Isabella Community Credit Union (13,381 members, $179M assets), will join the group of 90 owners who each share equal parts of ownership in Xtend. Per Xtend bylaws, each credit union owner…
CU*Answers recently announced that it has completed significant upgrades to its core networking infrastructure at its primary production facility. These included software upgrades to improve stability, security, and performance across the facility. “Data centers require constant care and feeding to stay relevant and secure,” said Chris Shelton, VP of Network Infrastructure. “Our facilities provide state…
As part of its ongoing desire to understand the needs of clients and the members they serve, CUSO eDOC Innovations conducts user surveys to measure usability and software effectiveness. During the last few months, eDOC sent out a survey called “eDOCSignature User Experience” and gained valuable real market insights from respondents. For their participation, a…
West Michigan based CUSO, CU*Answers, announced a new offering from its Asterisk Intelligence Team. The Online Credit Card Scorecard allows a credit union with online credit cards to quickly grasp what activity is happening in their portfolio. The scorecard will show everything from interest and interchange income to increased member engagement and retention. There are…
CU*Answers, the 100% credit union owned cooperative based in Grand Rapids, Michigan, is preparing for the newest update to the CU*BASE data processing platform by holding a release review webinar. The release of CU*BASE GOLD will be deployed to Online and Site-Four credit unions on October 3rd and to Self-Processors on October 6th. The Client…
CU*Answers, a 100% credit union owned CUSO, headquartered in Grand Rapids, Michigan, was an event sponsor at the 2021 Paul Bunyan Chapter Annual Golf Outing that took place at Crystal Mountain Resort on Tuesday, August 17. CU*Answers also registered a full team to help support the chapter. Credit union chapters play a strategic role in…
CU*Answers, the 100% credit union owned cooperative based in Grand Rapids, Michigan, is preparing for the newest update to the CU*BASE data processing platform. The release of CU*BASE GOLD will be deployed to Online and Site-Four credit unions on October 3rd and to Self-Processors on October 6th. As with any release to the CU*BASE data…