eDOC Innovations joined credit union peers, owners and partners from Michigan for the Team One Donald Pilon Commemorative Golf Outing on July 12th at the Fortress in Frankenmuth, MI. The tournament was held to benefit the American Cancer Society. Generous sponsors, golfers and volunteers raised a total of $2,000 for the American Cancer Society. “On
During its recent Annual Stockholder Meeting, Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, distributed vouchers for its various call center services in an effort to drive inbound and outbound activity. The “Xpand with Xtend” vouchers, which waived implementation fees and offered BOGO (buy one, get one) outbound call campaigns, were designed to complement
CU*Answers, Inc., a Grand Rapids, Michigan-based cooperative CUSO, announced that its technical team had completed a migration of its entire online user base to the latest IBM POWER® server technology. The migration, which consisted of deploying both a new production server in their Grand Rapids, MI data center and a high availability backup server in
Through the first nine months of its fiscal year, Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that demand for its shared resources services has resulted in a 10.6% growth over the same period in fiscal 2012. Business units that have experienced year-on-year revenue growth included its SRS Bookkeeping, SRS Mortgage Servicing, Xtension
At its Annual Stockholder Meeting held June 18th at the J.W. Marriott Hotel in Grand Rapids, Michigan, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, re-elected three Board Directors. Incumbents Glenn Kretchmer, COO of Wyoming, Michigan-based ATL Federal Credit Union, Mark Richter, CEO of Grandville, Michigan-based First United Federal Credit Union, and Kim Wilson,
In January CU*Answers, the 100% credit union-owned cooperative CUSO, purchased FraudNet, a fraud prevention software that detects potential fraudulent activity over the bill pay scheduled transactions, from Fiserv. Based upon the initial six month timeframe FraudNet uncovered over $1.2 million dollars in suspicious activity and $108,000 in actual fraudulent transactions. The beauty of the system
CU*Answers and the cuasterisk.com network is urging its staff and client credit unions to take part in the CUNA-sponsored “Don’t Tax My Credit Union” campaign designed to prevent lawmakers from eliminating the credit union tax exemption as part of their upcoming tax reform. This tax exemption is crucial in maintaining the credit union difference as
At their recent Leadership Conference, CU*Answers announced the winners of two annual awards. Patrick Basler, CEO of First Financial Credit Union in Chicago, Illinois was presented with the Robert H. Mackay Leadership award and the Spirit of CU*Answers award was presented to Services Center Federal Credit Union in Yankton, South Dakota. The Robert H. Mackay
Two CUSO partners – Xtend, Inc., based in Grand Rapids, Michigan and CU*SOUTH, based in Fairhope, Alabama – recently integrated their bookkeeping services practices into a consolidated solution delivery team carrying the Xtend SRS (Shared Resources and Staff) brand. This integration allowed for the smooth transition of daily back-office support processes from CU*SOUTH to Xtend
During the CU*NorthWest Leadership conference last week, a roundtable discussion on success stories at credit unions sparked a CU Smack Down competition between the rain drenched and the sun soaked. Jennifer Oliver, CEO of SouthBay Credit Union in Redondo Beach, California told the group of assembled credit union leaders about how her office divided into