At their 2014 Leadership Conference on June 18th, CU*Answers recognized Pathways Financial CU, in Columbus, Ohio, as the winner of the 4th annual “Spirit of CU*Answers” award, for their innovative use of collaboration and cooperation. Pathways CEO Mike Shafer accepted the award, explaining to the assembled group of nearly 200 credit union leaders how three…
CU*Answers, the 100% credit union-owned cooperative CUSO, announced at its 2014 Leadership Conference the winners of its 7th Annual Video contests for Best Video Idea, Best 30 Second Spot Idea, and Best Completed Video. The winning contributors, all employees of credit unions on the CU*BASE® core processing platform, each won $1,500 for their credit union.…
CU*Answers, a West Michigan based Credit Union Service Organization, is dedicated to ensuring quality in every interaction with both Credit Union employees and members. Amy Gavin, CU*Answers Client Interaction Quality Assurance Coordinator, along with department managers monitor over 200 calls per month. They score each interaction based on professionalism and the client service excellence used…
At his annual Leadership Conference at the Marriott Hotel in downtown Grand Rapids, CU*Answers CEO Randy Karnes invited winners of a Converse gift card drawing to participate in the Custom Converse Contest. In the spirit of what makes CU*Answers tick, creativity and innovation, Karnes announced that he is going to award a $1,000 prize to…
Vickie Schmitzer, CEO of Frankenmuth Credit Union, was recognized by CU*Answers as the 10th recipient of the Robert H. Mackay award at the 2014 CU*BASE Leadership Conference held on June 18th in Grand Rapids. CU*Answers CEO Randy Karnes praised Schmitzer’s leadership and energy to champion new ideas, and her willingness to try just about anything.…
eDOC Innovations, a leading provider of core image processing solutions, is excited to announce that First Trust Credit Union based in Michigan City, IN successfully converted to eDOC Innovations’ DocLogic™ Suite of imaging solutions and became eDOC Innovations’ newest credit union owner. Daniel Rajsic, Chief Financial Officer at First Trust Credit Union comments, “Our recent…
CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions. The great advantage of this system is that it detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post. FraudNet™ is a fraud prevention software…
CU*Answers, the West Michigan-based core data processing cooperative, announced that it has recently completed converting Washtenaw Federal Credit Union (Ypsilanti, MI) to its CU*BASE processing platform. CU*Answers said the credit union implemented the CU*BASE SaaS processing solution, which offers a wide variety of member self-service capabilities. Several of these include the It’s Me 247 Online…
CU*Answers, the 100% credit union-owned, data processing CUSO recently released its June Tricks of the Trade publication. The publication focuses on the CU*Answers CU*BASE® 14.0 Release that came out in June. The June Tricks of the Trade document focuses on five things: a change in the screens for ordering credit cards, the new and updated…
CU*Answers, the 100% credit union-owned, cooperative CUSO recently attended the 29th Annual Vern Hajeck Memorial Golf Outing by the Fox Valley Chapter of Credit Unions. The event was held at Blackstone Golf Club in Marengo, Illinois. “Generous sponsors, golfers and volunteers attend for a beautiful day of golf, but more importantly, every dollar raised has…