November has been a busy month for the Xtension Call Center at Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO. Over the past several weeks its agents have supported back-to-back core data processing conversions by answering inbound member service calls for Oshkosh, Wisconsin-based CitizensFirst Credit Union (47K members; $582M in assets) and Danville, Virginia-based…
As CU*NorthWest grows in the marketplace, employees are growing as well – notably the recent promotion of five staff members. The nine-year-old, 100% credit union owned CUSO has strengthened its management team with the following promotions: Kinsey Hiett, a six-year-veteran of the CUSO, has been promoted to Client Service Manager. Terry Monahan, an eight year…
Typically, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has a lot of credit unions take advantage of its stand-in back office support, and this year is shaping up to be another busy holiday season. Xtend offers this service to all credit unions that utilize the CU*BASE® core data processing system implemented by fellow…
AuditLink, the audit and compliance division of the West Michigan-based CUSO, CU*Answers, has been providing assistance to credit unions converting to the CU*BASE® core processing platform in 2014. “Our goal is to support the conversion team at CU*Answers and our new client credit unions through what can often be a stressful time,” said Marsha Sapino,…
CU*Answers, the 100% credit union-owned, cooperative CUSO attended the 80th ICUL Annual Meeting & Convention held October 15th-16th at the JW Marriott in Indianapolis. CU*Answers sponsored the event, and showed the robust CU*BASE® core data processing software to industry experts and credit union staff in attendance. “CU*Answers team members were in attendance to speak with…
CU*Answers, the West Michigan-based core data processing cooperative, announced Post Community Credit Union (Battle Creek, MI) is approaching the ten month mark on the CUSO’s core platform, CU*BASE®. The credit union, which converted to CU*Answers mid-January, implemented the CU*BASE SaaS processing solution, which offers a wide variety of member self-service capabilities. Several of these include…
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, announced that it had recently added another credit union owner. This newest investor is Notre Dame Federal Credit Union, located in South Bend, IN ($670M, 58,000 members). Scott Page, CU*Answers EVP said, “Notre Dame Federal Credit Union represents the 127th CU*Answers owner, with ten new owners added during…
CU*Answers, the 100% credit union-owned, cooperative CUSO closed out its 2014 tradeshow season by attending the Missouri Credit Union League 2014 Convention & Exposition at Chateau on the Lake in Branson, Missouri from October 21st to the 23rd. “We’re finding that more and more credit unions across the nation are hearing about CU*Answers and the…
CU*Answers, the 100% credit union-owned data processing CUSO, recently announced it will be holding its next Collections Roundtable on November 18 in Grand Rapids, MI. The roundtable is a quarterly event that CU*Answers holds for collectors to interact with peers and discuss collections related topics in a relaxed environment. There will be a morning and…
West Michigan-based cooperative CUSO, CU*Answers, announced an upcoming regional training event in Appleton, WI. The Wisconsin area training event will be held November 20 and provide attendees with a full day of education from CU*Answers with a focus on specific credit union industry criteria. The CUSO stated this year’s event will focus on a regulatory…