West Michigan-based cooperative CUSO CU*Answers announced it has signed a CU*BASE® core processing agreement with the newly formed rkGoBig CUSO located in Middletown, Pennsylvania. rkGoBig is comprised of six credit unions in Pennsylvania, Maryland and Washington DC with a common goal of reducing expenses through synchronized operations while maintaining the unique identity of each CU.…
Lender*VP Collections, a division of CU*Answers, serves as a partner for collections for many of the over 200 clients on the CU*BASE® system across the country. Some credit unions are permanent fixtures who have partnered with the Lender*VP team for years, while others prefer a ‘repair and return’ policy. In either case, Lender*VP Collections is…
CU*Answers, the 100% credit-union owned cooperative, recently announced the winner of its 2015 E‑Statement Enrollment contest. As part of CU*Overdrive, the CUSO’s low maintenance marketing package for credit unions, contests are run quarterly for two consecutive months as a way of gathering member email addresses or increasing enrollment in credit union services such as e-statements,…
Since 2009, CU*Answers has offered a tool to help credit unions complete the 5300 Call Report required quarterly by the NCUA. Data is automatically populated from the core system to lessen the amount of manual entry. The information can then be uploaded directly to the NCUA. Last year, selected edits were added to match errors…
CU*Answers, a 100% credit union-owned CUSO, recently announced that it is holding two summer contests designed to improve how credit unions use online banking to market products and services to their members. The winner for each contest will be awarded $2,500; the contest entry period ends September 2015. The first contest asks credit unions what…
Earlier this year, Grand Rapids-based CUSO CU*Answers announced that it had added DigitalMailer’s My Virtual Strongbox product as an integrated add-on to It’s Me 247 online banking. The integration was added first at the request of Element Federal Credit Union (Charleston, WV) and has since been made available for all CU*Answers clients. To help credit…
eDOC Innovations and Everence Federal Credit Union have completed deployment of DocLogic, eDOC’s mobile enterprise digital transaction management (mDTM) system. The partnership is a part of eDOC and rkGoBig’s CUSO-to-CUSO agreement, extending CUSO value to credit union partners. “Everence is part of a three-way partnership and is harvesting CUSO-to-CUSO value,” said Bret Weekes, President and…
CU*Answers, the 100% credit union-owned cooperative CUSO, is noticing a trend starting to take root in the credit union industry: CUs appear to be more willing now to pay early termination fees to switch data processors. There is mounting frustration with the traditional data processor model, not only with what credit unions receive as part…
CU*Answers, the 100% credit union-owned cooperative CUSO, headquartered in Grand Rapids, Michigan, is continuing to enhance and update its 5300 Call Report tool. The 5300 Call Report Tool has been available in CU*BASE® for over five years and CU*Answers continues to enhance the software and brainstorm on future projects. Since the call report is a…
West Michigan-based data processor CU*Answers is working on revamping its CU*BASE core platform menu system. In place of the traditional menu driven navigation, users will see a single, customizable home page with powerful search capabilities and new ways for organizing tools according to each person’s responsibilities and preferences. Borrowing techniques from the online tools that…