CU*Answers, a West Michigan based Credit Union Service Organization, is dedicated to ensuring quality interactions with both credit union employees and members. The Organizational Resource Development team works together with seven client or member facing departments to monitor over 3.5% of the incoming calls each month. Together with each department manager the team listens for…
CU*Answers, the credit-union owned cooperative, recently announced the winner of its 2015 Debit Card contest. As part of CU*Overdrive, the CUSO’s low maintenance marketing package for credit unions, contests are run quarterly for two consecutive months as a way of gathering member email addresses or increasing enrollment in credit union services such as e-statements, bill…
CU*Answers recently released its 2016 Education Catalog, which features 112 courses and 21 special training events. Every offering is provided free to credit unions as a part of their CU*Answers CUSO partnership. The 2016 catalog features a wide variety of in-person, online and video training opportunities. In-Person Training Intended for those who prefer a face-to-face…
CU*Answers, the 100% credit union-owned CUSO, has just closed out its 2015 conversion calendar year with eleven credit union conversions to the CU*BASE® core processing system representing 140,000 new members. CU*Answers also completed eleven credit union mergers, either of an off-system credit union or of two existing CU*BASE clients. Scott Page, EVP, said: “It has…
CU*Answers said their recently announced partnership with Payveris, a next generation online mobile payments company, with a primary goal of delivering online banking and payment services to credit union members at a fraction of the cost, is quickly growing. Within the first four weeks of the official announcement, thirty-one credit unions have signed contracts for…
CU*Answers’ “Just Turn It On” initiative, which is designed for clients utilizing its CU*BASE® processing system, allows credit unions to select from a group of configurable features and have CU*Answers perform the steps to activate them. A CU*Answers spokesperson said: “When we say we’ll Just Turn It On, we really mean we will do it. We’ll…
Core data processor and cooperative CUSO, CU*Answers, is proud to announce that it has completed the conversion of Chief Financial Federal Credit Union (Rochester Hills, MI) to its CU*BASE® processing platform. The credit union implemented the CU*BASE SaaS processing solution, which offers a combination of deep core functionality embedded with an array of member self-service…
CU*Answers recently added new data elements to collection for My CU Today, the cooperative CUSO’s first external data warehouse. My CU Today enables CU*BASE®-powered credit unions to better understand their operations and performance metrics than they ever have before. Credit union vitals are published daily to the My CU Today data warehouse where they are…
CU*NorthWest, a 100% credit union-owned cooperative CUSO, announced today that Northern Colorado Federal Credit Union in Greeley, Colorado has signed with CU*NorthWest to a core processing agreement and is scheduled for conversion in October 2017. The $46.7 million credit union represents approximately 3,600 members. Northern Colorado will be the third credit union in Denver to…
The Internet Retailer Support Center is a new support desk at CU*Answers for credit union virtual channel project managers. The Internet Retailer Support Center (IRSC) brings together several digital strategy products into one cohesive location and a single point of contact. Credit unions looking to expand their virtual channel marketplace will be able to shop…