CU*Answers, data processor to nearly 200 credit unions nationwide, recently introduced mobile optimization for Show Me the Steps, its online help site that features step-by-step instructions for completing tasks in CU*BASE®, CU*Answers’ core processing software. With mobile optimization, the Show Me the Steps site now responds to any device on which it’s being accessed by…
The West-Michigan based cooperative CUSO, CU*Answers is pleased to announce that they recently hired three team members from their sister CUSO, Xtend, Inc. The Client Services and Education team is a great place for an individual to begin their career at CU*Answers. The team is the front line of support for clients as it relates…
CU*Answers schedules hundreds of training sessions throughout the year, many of them announced in their annual education catalog, many by client request, and specifically a hot program they call Education Express. “Studies have proven that the incentive to learn is at its peak when a topic is current, critical, and demands attention,” states Laura Welch-Vilker,…
eDOC Innovations, a long-time proponent of eliminating data silos, recently signed agreements with three credit unions to consolidate document management systems that were obtained via a merger or replaced by newer solutions. By consolidating systems the cost of maintaining multiple systems and its inherent operational inefficiencies are eliminated, thereby providing a greater ROI to the…
CU*Answers, the 100% credit union-owned, data processing CUSO announced it will soon be hosting its monthly Tricks of the Trade webinar for the month of March. This month’s webinar takes an in depth look at CU*Answers Internet Retailer Support Center as well as new features from the CU*BASE® 16.02 software upgrade. The upcoming webinar will…
For credit unions utilizing its CU*BASE® processing system, CU*Answers has introduced its newest dashboard for helping clients better understand their online credit card portfolio. They said unlike the previously introduced EFT Portfolio Dashboard, designed to show how members are using plastics, and a Loan Portfolio Analysis Dashboard, which provides a picture of loan rates across…
Site-Four, a venture of the cuasterisk.com network headquartered in Yankton, South Dakota, announced the availability of its SSAE 16 SOC 1 Type 2 Audit Report. The audit was performed by Crowe Horwath LLP, a public accounting and consulting firm based in Oak Brook, Illinois and covered the period of April 1st, 2015 to September 30th,…
CFOs and Accounting Managers representing 22 different client credit unions met at CU*Answers’ offices in Grand Rapids, Michigan, this week to participate in a day of roundtable discussions about the CUSO’s strategies and tools for credit union accounting teams. The morning session focused on the specific strategic concerns of CFOs, including upcoming regulatory compliance changes…
Chatter Yak!, the Oshkosh, Wisconsin-based CUSO specializing in marketing, advertising and social media consulting, announces yet another incredible success story from one of their clients using Yak Tracker, their premium lead generation application, which allows credit unions to use social and digital media to generate leads and revenue. Honor Credit Union, based in Southwest Michigan,…
Shoreline Credit Union, located in Two Rivers, Wisconsin, has become the newest owner of West Michigan-based cooperative CUSO, CU*Answers. The $90 million credit union represents approximately 10,000 members. Shoreline CU becomes the 126th current CU*Answers credit union owner. Scott Page, CU*Answers EVP said: “With sixteen new owners added since the 2014 fiscal year, there is…