“Do ya’ll have any fresh water at the credit union?” Not a normal question for a collection call center specialist, but these are not normal times in Texas and Louisiana. As the waters continued to rise, CU*SOUTH worked to add more support specialists to their call centers, while working with the management teams of 15…
CU*Answers, a 100% credit union-owned CUSO, announced that Yellow Springs, Ohio-based YS Federal Credit Union had recently executed a contract to migrate its existing core data processing system over to CU*BASE®, the CUSO’s flagship solution in the spring of 2018. “Our team worked closely with Sandy (YS FCU CEO Sandra Hollenberg) and her team this…
CU*Answers, a 100% credit union-owned cooperative CUSO, recently announced the winners of its third Share & Win contest. Credit unions participating in CU*Answers’ quarterly service enrollment contest for members were encouraged to demonstrate how they were promoting the contest for a chance to guarantee a member from their credit union a prize. Total Community Credit…
CU*Answers announced that $85M Tampa, Florida-based PowerNet Credit Union recently executed a contract to migrate its existing core data processing system over to CU*BASE®, the CUSO’s flagship solution. “We were really excited to get the notification from Don (PowerNet CU CEO Donald Prue) that he and his team had selected CU*Answers as his new data…
CU*Answers announced that its new Developer’s Help Desk (DHD) online store is open for business and has already started to secure client and vendor interest and early orders. The DHD currently features over 160 products and services, and is located within the CU*Answers Online Store. Scott Page, business development manager, said: “This represents the first…
CU*Answers, the 100% credit-union owned cooperative CUSO, will hold its next Collections roundtable on Tuesday, August 29. Due to high demand, the event will be held at CU*Answers’ main office as well as available online via web conference in a morning session from 9:30 AM – 12 PM ET and an afternoon session from 1:30…
Xtend Inc., a Grand Rapids-based CUSO, announced yesterday that it has completed its 200th joint marketing campaign for 2017. “Last year at this time we had launch approximately 35 campaigns,” said Xtend CEO Liz Winninger. “200 campaigns with months left to go is a testament to our participating credit unions and partners.” The CUSO runs…
Grand Rapids-based credit union service organization, Xtend Inc., celebrated the recent successful launch of its new inbound contact center return call feature, which gives credit union members on hold the ability to request a call back when an agent is available. Xtend has been working on the project throughout 2017, testing and getting to know…
CU*Answers recently announced that it had successfully migrated two of its customer-owners from an in-house deployment of its CU*BASE® core data processing platform over to its online, SaaS version. The two credit unions were Newberry, Michigan-based Tahquamenon Area CU (TACU) and Superior, Wisconsin-based Superior Choice CU (SCCU). Scott Collins, the CUSO’s EVP of National Sales…
CUProdigy, a CUSO that provides cloud-based core data processing solutions, and eDOC Innovations, a CUSO that provides digital transaction management and related technologies, today announced a partnership to strengthen the technology they’re able to jointly offer credit unions. “We believe that CUSO-to-CUSO collaboration is the key to bringing greater value to credit unions,” said eDOC…