A significant milestone has been accomplished for the dashboards feature of CU*Answers’ product, Analytics Booth, a web-based analytics platform for credit unions. Data collection for the dashboards feature began in 2016, and as of September 2017 the tool now includes a full calendar year of historical data for review and analysis across the majority of…
CU*Answers, the West Michigan-based cooperative CUSO, once again returned as an exhibitor to the Indiana Credit Union League Convention and Expo held September 20-22 at the JW Marriot, downtown Indianapolis. CU*Answers engaged in many great conversations with credit union staff and board members who were interested in hearing about the CUSO model, and how CU*Answers…
CU*Answers, the 100% credit-union owned, cooperative CUSO, headquartered in Grand Rapids, Michigan, will be hosting a special training event to introduce the new Asterisk Intelligence team. CU*Answers has recruited a team of analysts to achieve credit union’s data mining goals. During the event, current CU*Answers store services will be presented, and recent and future projects…
CU*Answers, the 100% credit-union owned, cooperative CUSO, announced it will be holding the 2017 CEO Strategies Week November 7-9 at the Watermark Country Club in Grand Rapids, Michigan. This event, open to credit union CEOs only, will begin with a Collaboration Workshop in the afternoon on Tuesday, CEO School all day Wednesday, and end with…
CU*Answers, the 100% credit-union owned, cooperative CUSO, headquarted in Grand Rapids, Michigan, continued the practice of offering walk-in flu shots to their employees and family members. Flu shots were provided for free at multiple times and at all CU*Answers locations in September. With the upcoming flu season approaching, CU*Answers is taking cautionary steps to keep…
Xtend, a Grand Rapids-based CUSO, announced its next sales and marketing roundtable. Credit union professionals from the financial services industry can participate with their peers and discuss marketing and sales topics and trends. The roundtable events are open to all credit union professionals, and are held on semi-annually at Xtend’s headquarters and are also available…
Following the aftermath of hurricanes Harvey and Irma, six credit unions in Texas and Florida worked with West Michigan-based CUSO, Xtend, to execute on their disaster recovery plans for bookkeeping, contact center, and outbound communications. Xtend provided inbound recovery and continuity support by taking inbound member service and loan calls while their partner credit unions…
Xtend, a Grand Rapids-based credit union service organization, has partnered with cooperative CUSO CU*Answers to develop a resource for marketing data analytics. CU*Answers’ newly developed Asterisk Intelligence team works to interpret client data for insights and opportunity. Xtend’s new analyst will be partnering with the Asterisk Intelligence team, primarily managing marketing opportunities for credit unions.…
CU*Answers, the Grand Rapids, Michigan-based core data processing CUSO, recently joined its industry peers and partners at the Iowa Credit Union Convention in Des Moines from September 13-15. “We always look forward to seeing our customer-owners and other business partners at the Iowa show,” said CU*Answers Executive Vice President Scott Collins. “Since it is generally…
CU*Answers, the 100% credit union-owned cooperative CUSO, recently announced that Cornerstone Community Credit Union (Des Moines, IA) has chosen CU*Answers as its new data processor. Over a two year period Cornerstone Community Credit Union engaged in a full core vendor search project, exploring all of their options and weighing the benefits for members, ultimately opting…