New for 2018, the Organizational Resource Development (ORD) team of cooperative CUSO CU*Answers has created a series of four new classes for credit union partners. These classes will be offered during CU*Answers University Week. Three of the four classes focus on management topics: “Leadership Skills for a New Supervisor”, “The Art of Coaching”, and “Interviewing…
CU*Answers has joined with Zoom cloud-based conferencing to expand the classroom. Since 2007, CU*Answers, through the Organizational Resource Development department, has featured the Employee Participation Program (EPP), an internal education effort where employees led 15-30-minute classes to peers to further company and industry knowledge. Subjects range from the very specific (“How to Submit a Programming…
Located in Rockford, Michigan, Rogue River Community Credit Union and Newaygo County Service Employees Credit Union recently combined their organizations to form Compass Credit Union. As part of their business merger, the two organizations completed a complex network merger with assistance from the CU*Answers Network Services team. This upgrade will help the newly-formed Compass Credit…
CU*Answers, the 100% credit-union owned cooperative CUSO, held its first Collections Roundtable event of the year on February 13th. Due to high demand, the event was held at CU*Answers’ main offices in Grand Rapids as well as being available to attend online via web conference. The event was split into two sessions to accommodate attendees.…
CU*Answers, the 100% credit union-owned data processing CUSO, announced its next Get Connected series with Jim Vilker, VP of Professional Services. Get Connected is a monthly webinar series focusing on CU*Answers Management Services and the people who drive them. These brief 30-minute sessions will introduce participants to CU*Answers Management Services and the value each service…
CU*NorthWest launched MACO (Multiple Authentication Convenience Options) to credit union mobile apps on February 1st. Using DAON biometric authentication, members can access their membership from their credit union mobile app by using face recognition, voice recognition, fingerprint, or pin, adding to the traditional username and password. “MACO adds additional convenience for members when they are…
CU*NorthWest, a 100% credit union owned cooperative CUSO, has set the new price for an ownership share at $88,500.00. Each year the CU*NorthWest board of directors establishes the new stock price based on the audited financials from the prior fiscal year. Chuck Papenfus, CEO of Inland Valley Federal Credit Union and chairman of the board…
On Monday, February 15, CU*Answers Records Management Services held two education courses for all client credit union personnel and leaders. The first, an overview of records and information management, covered implementing a records and information management (RIM) program. The course illustrated how RIM helps credit unions manage their data in a way that meets their…
Participants of CU*Answers’ Data Boot Camp benefited from an early look at several data management projects at the company. The 100% credit union-owned data processing CUSO is developing a native data warehouse solution, and SnapShot, a data set that fully mirrors the processing environment of their CU*BASE® core system captured at the exact moment the…
Starting Thursday, February 1, credit unions who purchased the CU*Answers Cooperative Campaign (individually or as a whole year) launched the second of twelve creative campaigns. February’s campaign features a Refer a Friend incentive that the credit unions can link to a page of their choice. Banners included in the monthly campaign are sized for website,…