Western Division Federal Credit Union, based in Williamsville, New York, was looking for a synergistic way to better serve their members. Committed to driving efficiencies by digitizing their loan and member document processes, they decided that eDOC Innovations’ mDTM® was just what they needed. Implementing the state-of-the-art mobile enterprise digital transaction management solution that fully…
CU*NorthWest, a 100% credit union-owned cooperative CUSO, has hired Marsha Sapino as its new client services manager. Sapino has worked in the credit union industry for the last twenty years, most recently years as the assistant manager in the AuditLink division at CU*Answers for the last six years. With Sapino’s existing experience on the CU*BASE®…
CU*Answers, the 100% credit-union owned, cooperative CUSO, located in Grand Rapids, MI hosted a Dashboard Dive on Payveris Bill Pay. The Asterisk Intelligence Team reviewed CU*BASE tools #1005 and #1106, the Bill Pay Subscriber Analysis and Where your Members Pay Bills dashboards. Attendees learned how to use dashboards for insights into bill payment activity and…
United Financial Credit Union, based in Saginaw, MI, had been exploring eDOC Innovations’ eDOCSignature® mDTM® solution when the unanticipated happened; their license with another provider expired. The ability for United Financial to send documents out for esign is an integral part of their digital transaction workflow and they needed immediate help. Through collaboration with eDOC,…
CU*NorthWest, the 100% credit union-owned cooperative CUSO, announced today that Routt Federal Credit Union in Steamboat Springs, Colorado, has signed with CU*NorthWest moving from FIS Mercury, and is scheduled for conversion in December 2018. Routt FCU was chartered in 1964, and the $5 million-dollar credit union represents approximately 700 members. Susan Garrity, CEO of Routt…
Texas Bridge Credit Union, in Corpus Christi, TX, has partnered with eDOC Innovations for its digital transaction management solution, eDOCSignature® and its integrated workflow with their FLEX core processing system. Designed to empower credit unions to meet mobile members in branch or remotely, eDOCSignature’s capabilities provide state-of-the-art automation for the credit union and drives value…
Today, CU*Answers announced a title change for Geoff Johnson. Chief Operating Officer (COO) since 2014, Johnson’s new title effective October 2018 will be President/COO. This change reflects Geoff’s growing role in the strategic leadership of CU*Answers as part of the CU*Answers Executive Council. Since 2014 Geoff has been responsible for day-to-day operations and outreach to…
The 100% credit union-owned CUSO, CU*Answers, has been busy with preparations for this year’s 2018 CEO Strategic Developers Boot Camp. This year’s event is for participants at the CEO and executive leadership level. The week-long event (November 5-9) will have three identical sessions for attendees to participate in, but space is limited and registering early…
Cherokee Strip Credit Union, in Ponca City, OK, recently deployed eDOC Innovations’ Check 21 Suite, CheckLogic, to streamline their processing operations and integrate them with their core data processing system, CU*BASE®, provided by CU*Answers. “Effective integration with a core platform and software is critical,” commented Jody Ciano, AVP of Market Communications at eDOC Innovations. “The…
To help its clients with their online banking due diligence requests, CU*Answers recently introduced SecuriKey, a tool that gives credit unions quick access to the answers they need for their due diligence requirements. SecuriKey helps credit unions with auditor requests by equipping credit unions with documentation that provides quick answers on security features of CU*Answers…