Xtend’s Contact Center arm, Xtension, announced that they will begin to offer Xtended Hours to all clients on February 1st, 2019. Xtended Hours will be available as a stand-alone service or in addition to Branch XT inbound services and will allow credit union members additional access to contact center assistance weeknights from 8-11 p.m. ET…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has added another credit union owner. Lenco Credit Union (7K members, $82.6M assets), based in Adrian, MI, purchased an ownership block of 200 shares to become the CUSO’s 82nd owner. “Lenco has been a client for some time and we are very happy…
A new data warehouse product is on the market from CU*Answers, a 100% credit union-owned data processing CUSO. The product was developed by the Asterisk Intelligence group at CU*Answers as part of a growing suite of data analytics and data warehousing products for credit unions. Product development included a round of collaborative testing by participants…
Xtend, a multi-owned cooperative CUSO based in Grand Rapids, Michigan, reported that the demand for its à la carte offering of back office services has increased significantly during the past year. The services are delivered by the CUSO’s Shared Resources and Staff business unit and are designed to provide temporary assistance with bookkeeping functions during…
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, has recently completed a project for Prospera Credit Union of Appleton, Wisconsin, so that the in-house CU’s daily business cycle would remain active 365 days a year. “In the past, many credit unions have not remained active on Sundays or sometimes, even, Saturdays,” said Jeff Miller, the CU*Answers…
CU*Answers Network Services (CNS) is pleased to announce the launch of its new client management portal, Helpdesk. The new Helpdesk system will be used to consolidate all sales/fulfillment, asset tracking, client relationship management, project and support information for each client into one easy to navigate system. “The new Helpdesk system has helped us combine a…
Forest Area Federal Credit Union, located in Fife Lake, MI, has recently updated their website through CU*Answers Web Services. The new design is mobile responsive and includes several useful features including rotating banners, featured rates, ATM and shared branching locators, site search, and easy access links for commonly used services. This new website greatly improves…
CU*Answers, the 100% credit union-owned data processing CUSO, would like educate credit unions on participation lending. If you’re interested in participation lending but not sure where to start or need help getting your participation lending team up to speed with network practices CU*Answers can help! The CU*Answers Earnings Edge team offers consulting services to assist credit…
The CU*Answers Developer’s Help Desk has announced the release of dozens of new APIs to provide new functionality for developers. Clients and third-party developers can shop the DHD’s online store to review additional information and place an online order. Scott Page, DHD business manager said: “As APIs are developed, they may be used as a…
Congratulations to Lighthouse Community Credit Union on launching their new website! The new site is a modern design featuring rotating banners for current promotions, sections for promoting rates, promoted products, current news, and inviting visitors to become a member of the credit union. The site is a responsive design which works well on all devices no matter…