CU*Answers, the 100% credit-union owned, cooperative CUSO, headquartered in Grand Rapids, Michigan, has partnered with Frost Financial Services, Inc. to offer a single sign on to allow a flow of information between CU*BASE®, CU*Answers’ core processing platform, and the Frost website to quote Misc. Coverage options. The integration between CU*BASE and Frost allows applicant and…
Each year CU*Answers, a 100% credit union-owned CUSO, holds its Leadership Conference in June for all of their clients. The annual Leadership Conference will take place Tuesday, June 18th to Thursday, June 20th. The week’s events start off with a full schedule of networking opportunities. All events will take place at the JW Marriott in…
Xtend’s Contact Center team announced that they will begin to offer Xtended Hours to all clients on March 1st, 2019. Xtend’s supported chat hours will be available to all new and currently enrolled credit unions and will allow credit union members additional access to contact center assistance weeknights until 11:00 pm ET. This expanded coverage…
Over the next few weeks, CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, will be managing a server deployment project for its sister CUSO – Liberty Lake, Washington-based CU*NorthWest. The result of the project will be to migrate the CU*NorthWest application development platform to the new POWER9 core technology from IBM. A third CUSO partner—Yankton, South…
The CU*Answers Writing Team announced that five employees have joined its “Win the Lottery” program in the first half of the 2019 business year. New employees include experts from the Operations, OpsEngine, and Quality Control sectors of CU*Answers. Each Win the Lottery participant spends time each month sharing insights, best practices, and deeper knowledge of…
The CU*Answers Conversions team converted over 19,500 members for Hawaii Central Federal Credit Union to the data processor’s CU*BASE® core processing platform in February. Hawaii Central FCU, located in Honolulu, HI, converted from the FiServ Portico platform. The $281M credit union represents the first Hawaii credit union to join the CU*Answers family.
On February 7th and 8th, 2019, credit unions and other businesses throughout the West Michigan area faced back-to-back ice storms leaving many in the dark. Soon after activating their continuity and recovery plan due to the loss of utility power, credit union core data processor CU*Answers experienced a major challenge: the failure of the backup…
The CU*Answers Conversion team converted 995 members for First Miami University Student Federal Credit Union to the data processor’s CU*BASE platform in January. FMUSFCU, located in Oxford, OH, converted from the RC Olmstead platform.
CU*Answers Network Services (CNS) is pleased to announce the promotion of Nicole Hall, effective February 18, 2019. Nicole is moving from the current role of project coordinator to projects and logistics team manager. “Nicole’s organization and project management talents have allowed us to accomplish a lot more,” said Matt Sawtell, VP of Managed Technology Services.…
CU*Answers Network Services (CNS) is pleased to announce the promotion of Sarah Sweet, effective February 18, 2019. Sarah is moving from her current role of client support coordinator to CSO team manager. “Sarah has been a great addition to our team,” said Matt Sawtell, VP of Managed Technology Services. “She is a very effective communicator,…