The West-Michigan based cooperative CUSO, CU*Answers, recently announced that they are preparing new CU*BASE® Custom Training Editions for two of their newest clients. “Custom Training Edition is a copy of the credit union’s live data, copied over to a training environment just for their credit union staff,” said Laura Welch-Vilker, VP of Client Services and…
The CU*Answers Imaging Solutions team announced it will release its 19.03 version on March 18, 2019. This release is packed with features to assist credit unions become internet retailers with their members. Most notably, the Imaging Solutions team has partnered with eDOC Innovations to make eDOCSignature™, eDOC’s remote signature capture product, more useful by including…
CU*Answers, the 100% credit-union owned, cooperative CUSO, headquartered in Grand Rapids, Michigan, has partnered with CUNA Mutual Group to offer a single sign on (SSO) to allow a flow of information between CU*BASE®, CU*Answers’ core processing platform, and the CUNA Mutual Group website to quote Miscellaneous Coverage options. The integration between CU*BASE and the CUNA…
CU*Answers, the 100% credit-union owned, cooperative CUSO, headquartered in Grand Rapids, Michigan, has partnered with Frost Financial Services, Inc. to offer a single sign on to allow a flow of information between CU*BASE®, CU*Answers’ core processing platform, and the Frost website to quote Misc. Coverage options. The integration between CU*BASE and Frost allows applicant and…
Each year CU*Answers, a 100% credit union-owned CUSO, holds its Leadership Conference in June for all of their clients. The annual Leadership Conference will take place Tuesday, June 18th to Thursday, June 20th. The week’s events start off with a full schedule of networking opportunities. All events will take place at the JW Marriott in…
Xtend’s Contact Center team announced that they will begin to offer Xtended Hours to all clients on March 1st, 2019. Xtend’s supported chat hours will be available to all new and currently enrolled credit unions and will allow credit union members additional access to contact center assistance weeknights until 11:00 pm ET. This expanded coverage…
Over the next few weeks, CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, will be managing a server deployment project for its sister CUSO – Liberty Lake, Washington-based CU*NorthWest. The result of the project will be to migrate the CU*NorthWest application development platform to the new POWER9 core technology from IBM. A third CUSO partner—Yankton, South…
The CU*Answers Writing Team announced that five employees have joined its “Win the Lottery” program in the first half of the 2019 business year. New employees include experts from the Operations, OpsEngine, and Quality Control sectors of CU*Answers. Each Win the Lottery participant spends time each month sharing insights, best practices, and deeper knowledge of…
The CU*Answers Conversions team converted over 19,500 members for Hawaii Central Federal Credit Union to the data processor’s CU*BASE® core processing platform in February. Hawaii Central FCU, located in Honolulu, HI, converted from the FiServ Portico platform. The $281M credit union represents the first Hawaii credit union to join the CU*Answers family.
On February 7th and 8th, 2019, credit unions and other businesses throughout the West Michigan area faced back-to-back ice storms leaving many in the dark. Soon after activating their continuity and recovery plan due to the loss of utility power, credit union core data processor CU*Answers experienced a major challenge: the failure of the backup…