The CU*Answers Writing Team announced that five employees have joined its “Win the Lottery” program in the first half of the 2019 business year. New employees include experts from the Operations, OpsEngine, and Quality Control sectors of CU*Answers. Each Win the Lottery participant spends time each month sharing insights, best practices, and deeper knowledge of…
The CU*Answers Conversions team converted over 19,500 members for Hawaii Central Federal Credit Union to the data processor’s CU*BASE® core processing platform in February. Hawaii Central FCU, located in Honolulu, HI, converted from the FiServ Portico platform. The $281M credit union represents the first Hawaii credit union to join the CU*Answers family.
On February 7th and 8th, 2019, credit unions and other businesses throughout the West Michigan area faced back-to-back ice storms leaving many in the dark. Soon after activating their continuity and recovery plan due to the loss of utility power, credit union core data processor CU*Answers experienced a major challenge: the failure of the backup…
The CU*Answers Conversion team converted 995 members for First Miami University Student Federal Credit Union to the data processor’s CU*BASE platform in January. FMUSFCU, located in Oxford, OH, converted from the RC Olmstead platform.
CU*Answers Network Services (CNS) is pleased to announce the promotion of Nicole Hall, effective February 18, 2019. Nicole is moving from the current role of project coordinator to projects and logistics team manager. “Nicole’s organization and project management talents have allowed us to accomplish a lot more,” said Matt Sawtell, VP of Managed Technology Services.…
CU*Answers Network Services (CNS) is pleased to announce the promotion of Sarah Sweet, effective February 18, 2019. Sarah is moving from her current role of client support coordinator to CSO team manager. “Sarah has been a great addition to our team,” said Matt Sawtell, VP of Managed Technology Services. “She is a very effective communicator,…
The Board of Directors of CU*SOUTH has voted to approve a 4.31% dividend to the credit union owners of the CUSO. “CU*SOUTH continues to increase both the amount and the rate of our Class A share dividend each year,” says CEO Leo Vaulin. “This is the highest dividend we’ve paid since we began offering shares…
Xtend’s all-encompassing Product Glossary comprises some key information regarding Xtend services and products. Among the content, readers can find information about the company’s facilities, departments and management team. It also includes an important list of phrases and words that Xtend regularly uses in its day-to-day conversation. Clients, board members and employees can reach out to…
The Lender*VP Collections team experienced record growth in 2018 and has forecasted continued growth in 2019. To match this growth, the team increased staffing by 48% in January to maintain appropriate staffing levels. “In addition to growth we see imminent opportunities and prospective business plans,” noted Manager Jerry Collins. “We added staff to allow for…
The Lender*VP Collections team at CU*Answers has added yet another client to their list bringing the current total to 23. The $110M credit union in Iowa has over 14,000 members. The Lender*VP Collections team can customize and tailor a collection program including delinquencies and negative accounts to fit any credit union’s specifications. Some credit union…