CU*Answers is proud to announce its newest feature functionality: rewarding members purchases with the new credit card cash back reward program. CU*Answers credit unions can develop a program that reviews members’ credit card purchases each month and following the parameters they configure, reward members with a percentage cash back, posted as a credit on their…
A name is a powerful thing and getting it right for members is an important priority! CU*Answers heard the Idea Forms and we agree – it’s time to allow for longer last names in CU*BASE®. So move on over, truncated last names; this enhancement adds a new, separate field to the membership record in which…
Beginning in 2018 CU*Answers started on a multi-year project to move from compliance monitoring to fraud prevention as an active feature of the network. The focus is to make the most of the data-rich environment, on the way to building new tools and businesses that can help reduce and mitigate the effects of fraud for…
CU*Answers has enhanced the investments dashboard. Within the investments inquiry, credit unions can now select the Analysis button to view maturing investments and their current market value, as well as a bevy of key top 3 facts for the portfolio, such as FASB type, brokers, G/Ls, and calc types. One step further in the Analysis…
CU*Answers is excited to announce that it has partnered with and completed its first credit card conversion to the First Data platform. CU*Answers rolled out the partnership with First Data in April 2019. The online credit card platform is equipped with many product features that members will greatly appreciate. Credit unions will also benefit from…
The Contact Center team of cooperative CUSO Xtend announced that it will now offer mobile web chat support to all clients in June 2019. Support on this new platform will be available to all credit unions enrolled in online chat support and will allow credit union members additional access to contact center assistance wherever they…
CU*Answers, the 100% credit union owned CUSO, located in Grand Rapids, MI, is gearing up for its annual Leadership Conference June 18–20. This year’s “Unique, not Original” themed Leadership Conference is designed for CEOs and senior credit union leaders from all CU*BASE® clients. The conference provides a unique opportunity to get together with peers and…
CU*Answers, the 100% credit-union owned cooperative CUSO, recently held a Collections Roundtable Recap on Tuesday, May 21. The Roundtable Recap web conference reviewed hot topics discussed at the most recent Collections Roundtable held previously on May 7th. The training event offered an open discussion on collections laws, internal procedures, and CU*BASE® collections tools. To learn…
CU*Answers, headquartered in Grand Rapids, MI, hosted their monthly webinar series, Get Connected, with the Esteban Camargo, Manager of Communications and Content Marketing. Esteban joined Julie Gessner to discuss Esteban’s role at CU*Answers as well as the marketing and communications solutions that CU*Answers can offer your credit union. If you missed the session, a video…
CU*Answers, the 100% credit-union owned core data processor, returned this year to the CONNECT 2019 Annual Convention & Expo hosted by the Pennsylvania Credit Union Association. The event was held at the Hershey Lodge May 15-17 in Hershey, Pennsylvania. CU*Answers reached out to all credit unions attending and invited them to stop by their table…