CU*Answers credit unions can now allow members to make principal-only payments to their loans via It’s Me 247. When the member makes a transfer in desktop or mobile banking, assuming their loan is not delinquent, they will see a new checkbox allowing them to apply the entire transfer amount directly to the loan’s principal. Instructions also…
Credit unions typically have membership types that they want to restrict from opening certain types of accounts. Now CU*Answers credit unions have the option to add these restrictions by membership designation. For example, restricting business accounts from opening accounts meant for individual members, such as IRAs. This new feature is added with the CUSO’s newest…
Currently CU*Answers Item Processing clients can view checks from a button on the Timeout window of the CUSO’s core processing platform, CU*BASE®. With the new CU*Answers 19.05 release there is access right from Phone Operator and Inquiry screens. Now if there is a question about the contents of a check, the answer is just a…
Liberty Lake-based core data processor, CU*NorthWest, announced that My Credit Union of Redwood City, CA successfully converted to the CU*BASE® data processing system. The credit union represents 3,114 members and $32.1 million in assets. My CU was able to offer its members new and improved services through CU*NorthWest including It’s Me 247 online and mobile banking,…
CU*Answers is proud to announce its newest feature functionality: rewarding members purchases with the new credit card cash back reward program. CU*Answers credit unions can develop a program that reviews members’ credit card purchases each month and following the parameters they configure, reward members with a percentage cash back, posted as a credit on their…
A name is a powerful thing and getting it right for members is an important priority! CU*Answers heard the Idea Forms and we agree – it’s time to allow for longer last names in CU*BASE®. So move on over, truncated last names; this enhancement adds a new, separate field to the membership record in which…
Beginning in 2018 CU*Answers started on a multi-year project to move from compliance monitoring to fraud prevention as an active feature of the network. The focus is to make the most of the data-rich environment, on the way to building new tools and businesses that can help reduce and mitigate the effects of fraud for…
CU*Answers has enhanced the investments dashboard. Within the investments inquiry, credit unions can now select the Analysis button to view maturing investments and their current market value, as well as a bevy of key top 3 facts for the portfolio, such as FASB type, brokers, G/Ls, and calc types. One step further in the Analysis…
CU*Answers is excited to announce that it has partnered with and completed its first credit card conversion to the First Data platform. CU*Answers rolled out the partnership with First Data in April 2019. The online credit card platform is equipped with many product features that members will greatly appreciate. Credit unions will also benefit from…
The Contact Center team of cooperative CUSO Xtend announced that it will now offer mobile web chat support to all clients in June 2019. Support on this new platform will be available to all credit unions enrolled in online chat support and will allow credit union members additional access to contact center assistance wherever they…