Cooperative CUSOs CU*Answers and eDOC Innovations recently partnered to provide credit union members with an RDC solution that allows them to make deposits via smart phone with almost immediate deposit completion, RDC-IQ. OpsEngine, the production center for CU*Answers, recently reported rapid adoption of RDC-IQ. The new interactive RDC posting system released in April 2019 has…
CU*Answers, a 100% credit union-owned CUSO, held their 2019 Annual Leadership Conference and Stockholders Meeting on June 19th at the JW Marriott Hotel in downtown Grand Rapids, Michigan. The event brought together credit union leadership from across the country for a briefing on the organization’s overall direction and major projects for the coming year. This…
CU*Answers, a 100% credit union-owned cooperative, recently announced that two credit union CEOs were chosen by their peers to serve a three-year term on the CUSO’s Board of Directors, during elections held at the 2019 Annual Stockholders Meeting held on Wednesday, June 19, 2019. Incumbents Linda Bodie, CEO of Element Federal Credit Union in Charleston,…
The Lender*VP Collections team at CU*Answers has added yet another client to their list bringing the current total to 23. $169 million-dollar NorthStar Credit Union services over 15,000 members in Illinois. “It is always a good feeling when a client returns,” said Jerry Collins, the collections manager. “It shows that our product is a value…
The 2019 second quarter collections roundtable session offered by CU*Answers was another hit. Now offering a morning and afternoon session, over 60 people were in attendance. The splitting of the sessions resulted in a larger overall attendance and more engaged small group conversations in the sessions. “We utilize a very open forum when attending this…
In efforts to improve the quality of life for people in their community, eDOC Innovations’ 4th Annual Step Challenge, No Lazy Days in May, raised $700 for the Vermont Community Foundation by walking more than 9.3 million steps (about 4,655 miles). As in the past, staff from both eDOC Innovations and CU*Answers joined together to…
CU*Answers is pleased to announce it has successfully completed disaster recovery testing of the ItsMe247.com Personal Internet Branch member security site. During the test, the website was moved to CU*Answers’ backup data center and live traffic was served from this location for the 5-hour duration of the test. The live test was executed as planned…
CU*Answers, the 100% credit-union owned cooperative, recently announced the winner of its 2019 mobile banking contest. Contests are run quarterly for a two-month period as a way of gathering member email addresses or increasing enrollment in credit union services such as e-statements, bill pay, and debit cards. Contest enrollment is free to all CU*Answers credit…
Xtend’s Contact Center is exceeding client expectations by studying call volume and diving deeper into the reasons that members call their credit union. In other words, Xtend is gaining insight into what members really want over the phone. The largest finding from these quarterly Contact Center studies thus far has been the top five reasons…
Bluegrass Community Federal Credit Union recently converted to CU*Answers Item Processing for their member check processing. As a CU*SOUTH client utilizing CU*BASE® for their core processing software, the credit union will receive unlimited free member check image copies and free implementation of member check images to It’s Me 247 Online Banking. The credit union has…