As the end of 2018 approaches the CU*Answers marketing team is preparing for the start of the 2019 Cooperative Campaigns. 2018 was the first year for the Cooperative Campaigns, which offered 12 months of web, mobile and social media banners credit unions could purchase as a full year or individual months. 2019 brings 12 new…
The December Cooperative Campaign has been sent out to participating credit unions. The December campaign features “Tis the season of giving” creative to entice members to investigate what their local credit union can do for them over the holiday season. With holiday spending this is the perfect time to reach out to credit union members…
Lender*VP Forms, a division of CU*Answers, completed the annual update for the ‘Price You Pay for Credit’ forms as part of the 18.12 CU*BASE® release. The graphs and scoring ranges have been updated with the 2018 FICO information received from the credit bureaus for each FICO model supported. Lender*VP Forms offers two custom loan forms—consumer…
CU*Answers has partnered with VantageScore Solutions to allow credit unions to pull an alternative credit score to the traditional FICO score. Utilizing VantageScore will allow for additional insight into the credit history for those members who do not have enough data to return a valid FICO score. The VantageScore 3.0 platform has allowed between 30-35…
The CU*Answers SettleMINT EFT Team converted 902 credit card loans for 1st Community Federal Credit Union to the online credit card platform of core processing platform CU*BASE. 1st Community Federal Credit Union, located in San Angelo, TX converted their card portfolio from a batch FIS solution. “Credit unions moving to the online credit card platform…
CU*Answers is rolling out two new optic tools for CU*BASE: “How are Your Employees Utilizing CU*BASE” and Usage Statistic for Tools. These two new analysis dashboards will be valued not only by security officers and auditors, but by branch managers and HR teams as they try to get a handle on how employees are using…
With the CU*Answers 18.10 CU*BASE® release, the CUSO has added a new enhancement to allow credit unions to order an online credit card for their member in CU*BASE, without that order triggering a record being sent to the vendor via batch card maintenance. This is helpful in situations where credit unions need to attach a…
CU*Answers is enhancing the ability to quote loan payoffs. Currently tellers and member service representatives need to use Phone Operator when a member wants a payoff statement. Since Phone Op is intended for call center staff who have posting privileges, the CUSO created a new Loan Payoff Estimator which can be assigned to MSRs or…
Credit Unions may have heard from their EFT provider about a new mandate referred to as the Visa Account Updater (VAU) and Mastercard’s Automatic Billing Updater (ABU). This mandate allows merchants to automatically update their customers’ stored card details. In other words, when a new card is created to replace an old one, that information…
As part of an ongoing business continuity program, Site-Four, LLC actively maintains a high-availability (HA) core-processing environment with real-time CU*BASE® data replication between identical servers located at two geographically dispersed, state-of-the-art datacenters. Regular HA rollover events are scheduled to redirect core-processing and operations to the secondary datacenter (located in Kentwood, MI) for up to seven…