CU*Answers is enhancing the ability to quote loan payoffs. Currently tellers and member service representatives need to use Phone Operator when a member wants a payoff statement. Since Phone Op is intended for call center staff who have posting privileges, the CUSO created a new Loan Payoff Estimator which can be assigned to MSRs or…
Credit Unions may have heard from their EFT provider about a new mandate referred to as the Visa Account Updater (VAU) and Mastercard’s Automatic Billing Updater (ABU). This mandate allows merchants to automatically update their customers’ stored card details. In other words, when a new card is created to replace an old one, that information…
As part of an ongoing business continuity program, Site-Four, LLC actively maintains a high-availability (HA) core-processing environment with real-time CU*BASE® data replication between identical servers located at two geographically dispersed, state-of-the-art datacenters. Regular HA rollover events are scheduled to redirect core-processing and operations to the secondary datacenter (located in Kentwood, MI) for up to seven…
In response to numerous credit union requests, CU*Answers has expanded the search capability and information displayed about accounts payable vendors. Now, when working A/P vendors using the Work with Accounts Payable Vendors tool, it is easier to search for a specific vendor and sort the vendor list. The A/P vendors are now presented in a…
CU*Answers is very excited to offer the second full-service check ordering platform with Harland Clarke. Currently Harland Clarke clients can only order checks when opening an account and there is no direct login to the Harland Clarke website. With this release Harland Clarke clients can enjoy direct login to the Harland Clarke website when ordering…
The CU*Answers 18.10 CU*BASE® release introduces new Visual Analytics Tools (VAT) charts and two new dashboards, continuing the Asterisk Intelligence team’s track record of bringing clients new ways to educate others about their data. The VATs will help to explain a credit union’s data better with a graphical tool and is introducing line and stacked…
CU*Answers is enhancing its CU*BASE® core data processing system by allowing credit union staff to close ATM/debit cards in the account closing as part of the workflow. Currently when closing an account or membership, if an ATM or debit card exists, the member service representative must exit the screen, and use the tool “ATM/Debit Card…
CU*Answers’ Tricks of the Trade reached its 75th issue in November, wrapping up a successful Writing Team initiative. In its seven years the newsletter series featured its “Top Five” documentation selections of a wide breath of topics including software releases, new product offerings, and services offered by different divisions at CU*Answers. The Tricks of the…
CU*Answers is introducing a new Payveris Subscriber Analysis Dashboard that emphasizes the demographic represented by members who use bill pay. Credit unions can use this analysis to see where payments are being sent and how much they are paying, as well as a membership financial profile, including their total loans and total savings and length…
CU*Answers, the 100% credit union-owned data processing CUSO, held a Get Connected series with Pete Winninger, VP of Professional Services with Lender*VP. Get Connected is a monthly webinar series focusing on CU*Answers Management Services and the people who drive them. These brief 30-minute sessions introduce participants to CU*Answers Management Services and the value each service…