Turnover can be very stressful on an organization, but turnover at the top is even more stressful. To assist in ATL Federal Credit Union’s (Wyoming, MI) search for its new CEO, the board of directors and senior staff turned to CU*Answers. CEO Randy Karnes and Vice President of Organizational Resource Development Amber Overla participated in
CU*Answers, a CUSO based in Grand Rapids, Michigan, moved to seven-day per week processing. The change was announced in June 2018 and became effective Sunday, February 2, 2019. The update to the CUSO processing routines came as part of an initiative to raise the bar on credit union member service for clients across the board.
CU*Answers has launched a development project for a new way for members to authenticate the first time they access It’s Me 247 online or mobile banking. This project expands the existing activation schemes where members can enter a temporary password and set up their own private credentials without needing to contact the credit union. With
AdvantageCIO is pleased to announce a new partnership with KnowBe4, an industry leader in cybersecurity testing and training resources. “KnowBe4 is best of breed and we wanted a partner who could provide the best in this critical area,” said Matt Sawtell, VP of Managed Technology Services for AdvantageCIO. “Cybersecurity training is an absolute must in
AuditLink, the audit and compliance division of CU*Answers, has seen continued growth in its Daily Log Management services. Daily Log Management includes monitoring of BSA, suspicious activity, OFAC scans, employee accounts, wire transfers, dormancy, teller transactions, and file maintenance reviews. Jim Vilker, VP of Professional Services and division leader said, “this is all about our
CU*Answers has officially opened the nomination process for its 2019 Annual Stockholder Election, that will occur on Wednesday, June 19th. Each year the 100% credit union-owned CUSO holds an annual election for opportunities to run for a seat on its Board of Directors. The meeting will take place at the JW Marriott in Grand Rapids,
CU*Answers recently announced that it would be attending career fairs at Grand Valley State University on February 21st and Davenport University on March 14th. Representatives from CU*Answers will be attending these events to speak with individuals regarding current opportunities at CU*Answers. Positions highlighted during these events include: junior editor & journalist, customer service, IT help
The Client Services and Education team of CU*Answers has assisted the students of First Miami University Student Federal Credit Union as they prepare for their conversion to CU*BASE®. First Miami University Student FCU is one of three federally chartered, student-run credit unions in the nation. Client Services offers a variety of web conferences, classroom training
West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that as of December 2018, the Client Services and Education team added another client services representative to the team. Laura Welch-Vilker, VP of Client Services and Education said: “Raquel Soyka has an extensive background in customer service, and we are thrilled to have her join the
This week CU*Answers launched a development project that will add a new private communications channel where members using the It’s Me 247 online and mobile banking platforms will be able to send secure messages directly to the credit union via the CU*BASE® core processing platform. CUs can respond to messages directly through the core, with