On February 7th and 8th, 2019, credit unions and other businesses throughout the West Michigan area faced back-to-back ice storms leaving many in the dark. Soon after activating their continuity and recovery plan due to the loss of utility power, credit union core data processor CU*Answers experienced a major challenge: the failure of the backup…
The CU*Answers Conversion team converted 995 members for First Miami University Student Federal Credit Union to the data processor’s CU*BASE platform in January. FMUSFCU, located in Oxford, OH, converted from the RC Olmstead platform.
CU*Answers Network Services (CNS) is pleased to announce the promotion of Nicole Hall, effective February 18, 2019. Nicole is moving from the current role of project coordinator to projects and logistics team manager. “Nicole’s organization and project management talents have allowed us to accomplish a lot more,” said Matt Sawtell, VP of Managed Technology Services.…
CU*Answers Network Services (CNS) is pleased to announce the promotion of Sarah Sweet, effective February 18, 2019. Sarah is moving from her current role of client support coordinator to CSO team manager. “Sarah has been a great addition to our team,” said Matt Sawtell, VP of Managed Technology Services. “She is a very effective communicator,…
The Lender*VP Collections team experienced record growth in 2018 and has forecasted continued growth in 2019. To match this growth, the team increased staffing by 48% in January to maintain appropriate staffing levels. “In addition to growth we see imminent opportunities and prospective business plans,” noted Manager Jerry Collins. “We added staff to allow for…
The Lender*VP Collections team at CU*Answers has added yet another client to their list bringing the current total to 23. The $110M credit union in Iowa has over 14,000 members. The Lender*VP Collections team can customize and tailor a collection program including delinquencies and negative accounts to fit any credit union’s specifications. Some credit union…
Turnover can be very stressful on an organization, but turnover at the top is even more stressful. To assist in ATL Federal Credit Union’s (Wyoming, MI) search for its new CEO, the board of directors and senior staff turned to CU*Answers. CEO Randy Karnes and Vice President of Organizational Resource Development Amber Overla participated in…
CU*Answers, a CUSO based in Grand Rapids, Michigan, moved to seven-day per week processing. The change was announced in June 2018 and became effective Sunday, February 2, 2019. The update to the CUSO processing routines came as part of an initiative to raise the bar on credit union member service for clients across the board.…
CU*Answers has launched a development project for a new way for members to authenticate the first time they access It’s Me 247 online or mobile banking. This project expands the existing activation schemes where members can enter a temporary password and set up their own private credentials without needing to contact the credit union. With…
AdvantageCIO is pleased to announce a new partnership with KnowBe4, an industry leader in cybersecurity testing and training resources. “KnowBe4 is best of breed and we wanted a partner who could provide the best in this critical area,” said Matt Sawtell, VP of Managed Technology Services for AdvantageCIO. “Cybersecurity training is an absolute must in…